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Technical Support Expert
hace 2 semanas
Position: German Technical Support Expert
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
- Previous experience in customer facing role (B2B or B2C)
- Prior experience in multi-channel customer support
- Excellent communication skills (both oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Referral program
- Relocation support
- Guidance and tools to reach your full potential
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