Key Account Manager
hace 1 semana
Employment Type:
Employee
Contract Type:
Permanent
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Sales: Retail
With a very large portfolio of products, ranging from on-line payments to omnichannel offer management and from tax-free to payment at the point of sale, Planet helps Merchants delivering better payments experiences for customers through our products and services, in a world where digital and physical experiences are coming together.
Our Retail Sales team comprises of 150 employees globally, who, with the acquisition of Datatrans and Proximis, are just getting started to provide a real feel good, connected experience at world's most well-known Retailers.
We are seeking diverse, highly motivated and skilled experts in payments, with a strong passion for acquiring new customers and growing existing ones.
Role Overview
What you will do
- _ Account Strategy & Planning_
- Input into the development of global account strategy by providing local insights and nuances
- Develop and drive cluster specific plans to deliver against the strategy
- _ Client Relationship Building_
- Maintain high-touch relationships with local contacts of the global retail customers to drive local expansion opportunities (e.g. X-sell, upsell, renewals)
- Monitor service delivery to ensure customer satisfaction
- _ Ongoing sales activities_
- Lead cross-sell, upsell of all Planet products at local level where relevant
- Support global KAMs to recognise account growth opportunities and develop solutions for customers
- Marshal all internal resources required to execute the strategic plan & ensure seamless delivery
- Lead acquisitions of local brands of centralised retailers/groups
Who you are
- Master’s degree in Business Administration or similar field
- 7+ years in a business or key account management role
- Experience in the Retail sector
- Proven experience organizing and directing high customers relationships
- Excellent communicator in written and verbal form
- Extremely versatile, dedicated to efficient productivity
- Experience planning and leading sales initiatives
- Experience with sales data analysis
- Experience with budget management
- Consulting experience with a focus on operations management
- Proven success in a sales project coordination role
- Nimble business mind with a focus on developing creative solutions
- Strong project reporting skills, with a focus on interdepartmental communication
Flexible Working
At Planet we love to see faces in the office but understand some of life’s competing priorities; and that’s why Planet’s flexible working policy means employees have the autonomy to manage their working time to welcome flexibility in juggling their work/life balance. We are all about the quality of work being delivered on time, not the quantity, so how you get there is up to you (and your manager).
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
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