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Dealer Support Agent-german
hace 2 meses
**Dealer Agent Support_German**
**Haben Sie Erfahrung im Kundenservice durch Contact Center? Möchten Sie sich neuen Herausforderungen zu stellen?**
**Dann hat MSX International den richtigen Job für Sie**
**Zielsetzung**:
Unsere **Dealer Support Agents** unterstützen das Händlernetz bei den Vertriebsprozessen und stellen die Qualität der über verschiedene Kanäle (E-Mail, Telefon usw.) angebotenen Dienstleistungen sicher.
**Verantwortlichkeiten der Dealer Support Agents**:
- Unterstützung des Händlernetzes bei allen Prozessen im Zusammenhang mit dem Fahrzeugvertrieb (OTD: OrderToDelivery):
- Fahrzeugbestellung, Transport und Zulassungsanfragen.
- Fahrzeugauslieferung, Terminmanagement und Dokumentation.
- Remarketing und Flottenbetreuung.
LI-MU1
Spain-Barcelona
**Das bringen Sie mit**:
- Sie verfügen über umfassende Kenntnisse und Erfahrungen im Bereich des Kundendienstes.
- Kommunikationsfähigkeit.
- Erfahrung in der Auftragsbetreuung, Verkaufsunterstützung oder Flottenbetreuung.
- Exzellente Deutschkenntnisse sind essenziell (mindestens C1).
- Gute Kenntnisse in Englisch oder Spanisch.
- Sie haben Erfahrung im Umgang mit Ticketing-Systemen und MS Office.
- Sie sind ein Teamplayer und wollen zur positiven Entwicklung des Teams beitragen.
**Was wir Ihnen bieten**:
- Unbefristeter Vertrag in Vollzeit. 40 Stunden pro Woche, Montag - Freitag.
- Sie werden Teil eines großartigen Teams von Fachleuten in einem international konsolidierten Unternehmen sein.
- Sie werden einen globalen Einblick in den Automobilsektor bekommen, in Bezug auf Kunden, Lieferanten, Berater und Händler.
- MSX-Basar: Ein Einkaufsportal exklusiv für MSX-Mitarbeiter.
- 23 Tage Urlaub + 3 zusätzliche Tage.
- Interner Ausbildungsplan.
**Sind Sie der Meinung, dass Sie die ideale Person für diese Position sind? Wir möchten Sie kennenlernen Bewerben Sie sich schnell für das Angebot und wir werden Ihre Bewerbung prüfen.**
**Über** MSX**
Seit 1931 ist MSX Partner der Automobilindustrie (PKW, NFZ, Motorrad) und bietet Dienstleistungen zur Optimierung von Händlernetzwerken an. Als schnell wachsendes Unternehmen sind wir mit über 6.500 Mitarbeitenden in mehr als 80 Ländern global vertreten. Unser Expertenwissen setzen wir in den folgenden 8 Bereichen ein:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Mission**
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
**The MSXI Vision**
To enhance every journey in the world of mobility