Technical Field
hace 2 meses
At **MSX International**, we are looking for a **Technical Field Flying Doctor**.
The **main objective** of this role is to **resolve technical issues that arise within our dealer network efficiently and effectively.**
**Do you think you can fit in? Then read on**
**Functions and Responsibilities**:
- Provide quality support in managing incidents and technical needs of the dealers.
- Offer telephone assistance and resolve incidents remotely.
- Investigate and implement countermeasures in the factory based on market analysis and incident studies to solve market issues.
- Conduct technical training for distributor network personnel on specific issues identified.
- Perform technical audits at distributors to ensure they have the necessary tools and resources for vehicle repairs during visits.
- Provide technical support to dealers during the vehicle repair process.
- Study the most critical cases of product incidents.
- Propose continuous improvements within the department to enhance after-sales service received by the final customer.
- Act as a "Flying Doctor" to local dealers when needed.
LI-MU1
Barcelona-España
**We're looking for you if**:
- Professional training in electromechanics and/or electronics is highly valued.
- University education is also highly valued.
- ** Fluency in Spanish and English**.
- Medium knowledge in Office automation (Office package) and experience working in an ERP environment.
- Minimum of 2 years in a similar position.
- Responsible, methodical, organized, with strong analytical and decision-making skills.
**What do we offer you?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Competitive salary.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- 22 working days according to collective bargaining agreement + 4 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.
**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Mission**
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
**The MSXI Vision**
To enhance every journey in the world of mobility
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