Technical Field

hace 2 meses


Sant Just Desvern, España MSX INTERNATIONAL A tiempo completo

At **MSX International**, we are looking for a **Technical Field Flying Doctor**.

The **main objective** of this role is to **resolve technical issues that arise within our dealer network efficiently and effectively.**

**Do you think you can fit in? Then read on**

**Functions and Responsibilities**:

- Provide quality support in managing incidents and technical needs of the dealers.
- Offer telephone assistance and resolve incidents remotely.
- Investigate and implement countermeasures in the factory based on market analysis and incident studies to solve market issues.
- Conduct technical training for distributor network personnel on specific issues identified.
- Perform technical audits at distributors to ensure they have the necessary tools and resources for vehicle repairs during visits.
- Provide technical support to dealers during the vehicle repair process.
- Study the most critical cases of product incidents.
- Propose continuous improvements within the department to enhance after-sales service received by the final customer.
- Act as a "Flying Doctor" to local dealers when needed.

LI-MU1

Barcelona-España

**We're looking for you if**:

- Professional training in electromechanics and/or electronics is highly valued.
- University education is also highly valued.
- ** Fluency in Spanish and English**.
- Medium knowledge in Office automation (Office package) and experience working in an ERP environment.
- Minimum of 2 years in a similar position.
- Responsible, methodical, organized, with strong analytical and decision-making skills.

**What do we offer you?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Competitive salary.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- 22 working days according to collective bargaining agreement + 4 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.

**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility


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