Customer Success Manager Architect: Security
hace 2 semanas
Introduction
Customer Success Manager Security Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Security products.
Your Role and Responsibilities
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions and articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.
To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Security solutions.
- Facilitating use case exploration and business framing workshops and creating client value realization models.
- Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.
- Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM's products.
Required Technical and Professional Expertise
- Experience working with Cyber Security technology solutions, such as EDR/XDR, SIEM, SOAR, Data Encryption, etc. (Previous experience with IBM's Security products portfolio, as QRadar Suite and/or Guardium Suite, will be a plus).
- Experience working in sales of B2B hardware, software, SaaS / IaaS / PaaS and/or Cloud
- A provable track record of being the technical expert (e.g., Engineer or equivalent) in complex, successfully closed Technology sales cycles.
- Demonstrable success of communication and personal relationship development at all levels - from engineers to CIOs.
- Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.
Preferred Technical and Professional Expertise
Experience working with Security technology solutions as MaaS360, Trusteer or Verify.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Location StatementIBM quiere que muestre toda su auténtica forma de ser en el trabajo, y eso para usted quizá implique tener la posibilidad de trabajar de manera flexible. Si está interesado en un patrón de trabajo flexible, póngase en contacto con nuestro equipo de selección de personal para ver si es posible en el entorno de trabajo actual.
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