Customer Success Manager

hace 2 semanas

Madrid, España Check Point Software Technologies Ltd. A tiempo completo

**Why Join Us?**:
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

This is a high-visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point’s customers to ensure they realize the value and benefits of Check Point’s security solutions. Your main responsibility will be to accelerate the customer’s value realization of the Check Point products and services and to help Check Point continue to grow its customer community.

If you want to make the world a safer place - you belong with us.

**Key Responsibilities**:

- Regularly engage with key customers, partners, and Check Point stakeholders
- Plan and execute post-sale onboarding processes
- Build with customers their implementation goals and roadmaps
- Provide reporting on adoption and retention, to customers, partners, and Check Point peers
- Lead customer-facing quarterly business reviews
- Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
- Be accountable for the resolution of customer issues, including escalations
- Support the Sales Organization’s efforts to drive awareness of Check Point solutions
- Share customer input with Check Point stakeholders in order to improve Check Point’s offerings

**Qualifications**:

- 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success / Sales
- Fluent English and Spanish, excellent communication skills and ability to foster positive business relationships
- Technical skills and an IT industry background preferred
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Ability to work independently in a high-velocity environment
- Willingness to travel abroad from time to time

**Don't meet every requirement? No problem. We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.**

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