Customer Success Manager

hace 2 semanas


Madrid, España Make A tiempo completo

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

**Customer Success Manager**

We are looking for a **Customer Success Manager **to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.

**Core Mission**:
As a Customer Success Manager you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers are able to build and expand their business with Make. You will have a clear understanding of your Customers' business objectives and will make sure that they achieve their business goals. You will oversee their customer journey from onboarding to renewal and guarantee the best possible experience in order to maximize retention. You will also have the opportunity to run projects that will improve Customer Experience and help all our customers maximize ROI.

**Roles & Responsibilities**:

- Managing the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycle
- Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them achieve success with using Make
- Identifying potential new business opportunities in cooperation with the Sales team
- Preparing for renewals in order to minimize churn and secure our net ARR
- Exploring co-branded content opportunities in order to showcase Make capabilities with our most committed promoters
- Working closely with internal stakeholders to troubleshoot potential issues and ensure that customer objectives are being met
- Managing projects that will help the Success team deliver maximum value to Make customers
- Proactively assessing territory health to maximize retention and identify growth opportunities

**What we offer**:

- RSUs grant in a rapidly growing company raising its value every day
- Annual bonus
- Multinational team with more than 40 nationalities creating the future of automation
- Learning & Development plan (online language, professional courses, conference tickets and other trainings)
- Notebook/Macbook
- 25 days of vacation,24th & 31st Dec company holiday
- 10 care days to care for your loved ones ‍‍‍
-Extra parental vacation (3-6 months)
- RSUs grant for a newborn child
- ️ Life insurance
- ️ Gympass
- Meal and transportation tickets, medical insurance
- Team buildings, parties, and company events multiple times a year

Join us on the ride

careeratmake

LI-PB1

**What we stand for**:
**We roll together - **We embrace different ideas to grow together and create powerful solutions.

**Customer impact first -** We empower our customers to succeed, aiming for sustainable impact.
- ** Game on - **We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.



  • Madrid, España MotorK A tiempo completo

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...


  • Madrid, España NetApp A tiempo completo

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Madrid, España Enghouse A tiempo completo

    We’re on the hunt for a high-energy, results driven **Customer Success Manager** to add to our rapidly growing team! **Who we are**: **The Role and What You’ll Do**: The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make....

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...


  • Madrid, España Cendyn A tiempo completo

    **Job Purpose**: Reporting to the Associate Director of Customer Success, the Customer Success Manager collaborates with Key Account Managers/Directors to create and execute service and Account Development Plans and provides product expertise for our largest, key account customers. This role is responsible for developing a strong and consultative...


  • Madrid, España Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España Board International A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Madrid, España Board International A tiempo completo

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Trellix A tiempo completo

    Customer Success Manager – Spain Madrid Madrid, Community of Madrid, ES About the Role : You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España Trellix A tiempo completo

    Customer Success Manager – Spain Madrid Madrid, Community of Madrid, ES About the Role : You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to...


  • Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make...


  • Madrid, España Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Madrid, España Unit4 A tiempo completo

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...


  • Madrid, España Iwantic A tiempo completo

    Desde la división de **Sales & Customer** de **Iwantic**, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Project Manager for Customer Success. **¿Qué harás?** - Reportarás directamente a la Dirección de Customer Success y al CEO de la compañía. - Serás responsable de los proyectos de...


  • Madrid, España ThetaRay A tiempo completo

    Madrid, Spain Intermediate Full-time**DESCRIPTION**: - ThetaRay is the leading provider of AI-based Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Make A tiempo completo

    Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España Make A tiempo completo

    Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other...

  • Customer Success Manager

    hace 4 semanas


    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our own technology ARSOS which allows renewable energy operators to monitor, analyze and intelligently control their power plants worldwide. Our software makes...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Green Eagle Solutions A tiempo completo

    Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector, more specifically to the wind and solar industry. Thanks to the expertise and knowledge of our technical team, we have developed our own technology named ARSOS which helps renewable energy operators to monitor, analyze and smartly control...