Customer Success Architect, Xsoar

hace 8 meses

Madrid, España Palo Alto Networks A tiempo completo

**Company Description** Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
**Job Description** Your Career**

We’re looking for cybersecurity experts who have a broad understanding of the landscape. Customer Success Engineers utilize their combination of skills including a broad knowledge of security tools, SOC operations, and automation to bring our clients to the next level. Engineers are responsible for empowering our clients to automate their Security Operations, streamlining the analyst processes and helping provide return on investment for the XSOAR platform. Incident response and automation is at the heart of any SOC and you will be assisting and guiding enterprise-level customers through their XSOAR journey. You will provide technical guidance on how clients can use XSOAR to automate their current processes. You will develop relationships with clients and work directly with their security team throughout the entire XSOAR journey and witness the real value we bring to the customer.

**Your Impact**
- Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
- Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
- Education - You will also train our customers, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
- Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
- Technical capabilities include writing custom scripts and system troubleshooting

**Qualifications** Your Experience**
- Experience in customer-facing roles
- Understanding of SOC incident response procedures
- Understanding a variety of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products, processes, and ecosystem
- Ability to work under pressure, and prioritize tasks accordingly
- Proficient in Python, JavaScript, or Powershell
- Automation experience is a plus
- Fluent English is a requirement - Any other language is a plus

**Additional Information** The Team**

Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new - in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

**Our Commitment**

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

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