Customer Success Architect Iii

hace 1 día

Madrid, España Github A tiempo completo

.About GitHubAs the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.
Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories.
With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.LocationsIn this role you can work from Remote, Spain.OverviewGitHub enables organizations to succeed by fostering collaboration for better software development.
The Customer Success Architect role focuses on building strong technical relationships, driving business growth, and aligning GitHub solutions with customer digital transformation goals.
This includes identifying customer needs, matching them to product features, and ensuring effective technology adoption.
The role bridges technical and business objectives in collaboration with GitHub Customer Success Managers and supports customer enablement through readiness resources, fostering successful implementation and adoption of GitHub technologies.ResponsibilitiesCustomer and Industry InsightsAlign customer business requirements with product features to support their digital transformation goals, ensuring technology meets their specific needs.Leverage business insights, global best practices, and industry expertise to inform account strategy and growth opportunities.
Collaborate with global teams to gather data, assess performance, and identify risks, providing actionable recommendations for customer success and adoption.Trusted AdvisorLeverage IT, industry, and business insights to coach GitHub teams on customer strategies and provide technical guidance for positioning GitHub solutions.Advise technical and business stakeholders on embedding DevSecOps using GitHub narratives.Simplify complex technical concepts for diverse audiences and inspire collaboration among customers, partners, and GitHub teams to drive business transformation.Serve as the customer's advocate by relaying feedback and challenges to internal teams, escalating critical issues to ensure effective solutions and support for the customer.Customer EnablementUse existing and new readiness resources to support enablement plans for customer technology adoption.
Communicate the value of GitHub solutions, aligning them with customer environments and providing tailored recommendations.PartnershipPartner across GitHub Revenue and Product teams (Customer Success Manager, Account Executives, Solutions Engineers, Product Managers, and Support Engineers) to define and execute account strategy.Specialty ResponsibilitiesEngage in post-sales activities with large customers, aligning stakeholders to drive solution implementation and fostering strong relationships within the customer organization

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