Customer Solution Engineer

hace 6 meses

Barcelona, España Dynatrace A tiempo completo

Passionate about **customer communication** on a **very technical level**? Excited about **troubleshooting** for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace

**Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring**

As a Customer Solution Engineer, you will be part of our **Global Customer Support team**. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

**Your role**
- Recognize and solve problems as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

**Qualifications**
- Technical Degree (preferably in Computer Science) or relevant experience in IT.
- Professional **work experience **in** software development, software testing, **or in** customer services.**:

- Ability to analyze code written in modern programming languages.
- ** Experience **with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong **analytical thinking** with a structured approach to problem solving.
- ** Team player** with proactive attitude.
- Excellent English skills, both oral and written.

**You will love this job if**
- ** Troubleshooting** is your **passion**.
- You are fascinated by **technical challenges,** and you think creatively.
- You love to **learn new technologies**.
- You appreciate **team spirit** and enjoy an **international** environment.

LI-HYBRID
**Additional Information**
**What's in it for you?**
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Work model flexibility with either in-office or a hybrid working model that is combining it with home work.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.

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