Solution Specialist, Global Customer Support
hace 3 semanas
.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The Position We are GCS Solution Team:Would you like to work in a team where all disciplines of an automated core laboratory come together and finally make a working solution? Join the GCS Solution Team and help us to provide the best possible solutions to our customers (cobas infinity middleware, pre- and post-analytical systems, SWA and Laboratory operations). As an international team we are located in St. Cugat, Spain & Mannheim, Germany.We are looking for a Solution Specialist with an IT/automation background, with customer experience, who understands the solution relevance in automated core laboratories.As a new team member you will acquire a generalist understanding of the complete core laboratory with all disciplines involved - this knowledge will allow you to identify potential issues and how they affect the system solution - including the people working with the solution.As part of a global training & support organization you will mentor future solution specialists and support our customers internationally. If needed you will be onsite with our customers.We have built our team on trust and customer orientation. We have established an active feedback culture and we strongly believe that we can only be successful if we work together as a team. This is what defines our identity - this is the GCS Solution Team.The Position:As a Solution Specialist in Global Customer Support you will be in charge of solutions support in automated core laboratories. You will also be responsible for training (conceptualization to implementation), mentoring and support for different target groups such as solution specialists from affiliates or regional customer support teams. In this position, you see yourself as follows:You put the customer at the center of all activities.Your out of the box thinking allows you to combine your knowledge with the rest of the disciplines in the core team to creatively solve issues.You are responsible for training concepts, documentation and execution of solution workshops for a targeted group (e.G. Roche affiliate solution specialists, Customer Support Center solution specialist, customer key users).You are responsible for the development and constant update of a learning path for Solution Specialists.You support and mentor Solution Specialists during the education phase and later in complex cases and during solution implementations on site.You build effective relationships with various teams. Provide input to set up customer specific solution documentation, solution-troubleshooting guides, etc
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Solution Specialist
hace 3 semanas
Barcelona, España Roche A tiempo completoSolution Specialist , Global Customer Support (GCS)Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and...
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Solution Specialist
hace 3 semanas
Barcelona, España Roche A tiempo completoSolution Specialist , Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share...
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Solution Specialist
hace 3 semanas
Barcelona, España Roche A tiempo completoSolution Specialist , Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share a passion for exceptional care.Join Roche, where...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share a passion for exceptional care.Join Roche, where...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 3 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 2 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 2 semanas
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Solution Specialist
hace 4 días
Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
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Global Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoCompany Overview: Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional...
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Barcelona, Barcelona, España Munay Global Services A tiempo completoMunay Global Services is looking to expand its team of customer support professionals with an Icelandic speaker in a hybrid work model position based in Barcelona.CompensationWe offer an attractive salary package, including health coverage and private healthcare, reflecting the company's commitment to employee well-being and success.About the RoleAs a global...
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Global Solution Expert, Automated Laboratory Support
hace 3 semanas
Barcelona, Barcelona, España Roche A tiempo completoCompany OverviewRoche fosters diversity, equity, and inclusion, representing the communities we serve. In healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs.The PositionWe are GCS Solution Team: A team where all disciplines of an automated core...
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Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España Cpm A tiempo completoWe're looking for a skilled Customer Support Specialist to join our team at Cpm.We're dedicated to transforming transportation on a global scale by leveraging cutting-edge innovations. Our mission is to create a more sustainable and efficient future for transportation worldwide.Key Responsibilities:• Ensure the smooth daily operation of our services by...
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Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoAbout AmadeusAmadeus is a leading technology company in the hospitality industry, renowned for its high-quality customer care. We are seeking an experienced Customer Support Specialist to join our team and contribute to our success.Main ResponsibilitiesMaintain excellent verbal and written communication with global customers, providing effective and timely...
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Senior Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Munay Global Services A tiempo completoWe're seeking a highly skilled Senior Customer Support Specialist to join Munay Global Services in Barcelona. As a key member of our team, you'll provide top-notch support to customers via phone and email on a range of issues.Key Responsibilities:Customer Support: Provide accurate, valid and complete information by using the right procedures; resolve...
