Solution Engineer, Specialist
hace 3 semanas
.Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEThe Solution Engineer, Specialist provides customers with professional, timely, accurate, and effective proposals of SITA Network Services based on customer needs and inputs.Reporting to the VHF Network Services Manager, the Solution Engineer, Specialist is responsible for triggering all actions required to successfully implement and deliver the contracted solutions.KEY RESPONSIBILITIESAccountable for preparing the final solution for the customer based on working closely with regional teams for internal solutions and commercial managers when designing solutions for external customers, e.G., ANSP's, Airport AuthoritiesEngage with Engineering and other departments to assess the feasibility, the design, and the ability to deliver, transition, operate & support of the solution.Understand the products and how they can be deployed to support customer needs.Ownership of the supplier's process regarding quotation and purchase request management and coordination with various entities and 3rd party suppliers during all project phases.Gather costs from the various parties to help build the solution and to offer the proposal to internal or external teamsOn approval of a quotation or proposal to order the solution and follow up its delivery progress with Project Managers in weekly meetings and emails where appropriate.Work in compliance with the Engineering guidelines (technology, architecture evolution, technical strategy)Assist in troubleshooting when requested by Operations and Engineering teams, and to document the findings and suggest required changes/fix in the ITSM platform, ServiceNow.Produce technical design drawings in Microsoft Visio for commercial teams to engage with external customersEnsure documentation and procedures for deployment and maintenance are updated.Qualifications:EXPERIENCE5+ years of telecommunications or ATI experience in large scale, 24x7x365, heterogeneous infrastructure RF/Telecommunications systems/ network environment (preferably in VHF Telecommunication field) environment with B. Tech./B.E. degree in Electronics, Telecommunications or Computer Science, e.G
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