Customer Service Agent Portugal

hace 4 meses

Madrid, España Domestic & General A tiempo completo

**Propósito geral do trabalho**:
Oferecer uma excelente experiência aos nossos clientes em todos os momentos, garantindo a resolução no primeiro contato, abordando o motivo principal do contato com o cliente usando todas as tuas habilidades e conhecimentos. O agente garante o compromisso com o cliente para chamar a atenção sobre outros produtos adequados disponíveis que podem melhorar a sua experiência como cliente e criar uma oportunidade de venda quando apropriado.

Vais atender uma variedade de diferentes tipos de chamadas de clientes, conforme necessário para garantir que a D&G esteja representada de acordo com nossos processos, valores e comportamentos.

Serás responsável pela experiência do cliente e fornecer feedback apropriado para melhorar a viagem de uma forma positiva e ética.

Habilidades:

- Orientado ao cliente;
- Capacidade de comunicação
- Orientado a resultados
- Empatia
- Capacidade de colaboração
- Adaptação ao trabalho por objetivos
- Energia e perseverança
- Adaptação às mudanças
- Capacidade de impulsar vendas de alta qualidade adequadamente
- Capaz de vender em conformidade, seguindo as diretrizes de verificação
- Capacidade de trabalhar dentro das diretrizes regulatórias, oferecendo um excelente serviço ao cliente

**Conhecimentos**:
Essencial:

- Português nativo
- Técnicas de Atendimento ao Cliente.

Desejável:

- Compreensão e resolução no primeiro contato;
- Compreensão de venda e cross-selling;
- Compreensão e uso de sistemas informatizados de contact center (por exemplo, Genio, Quasar, etc)

**Experiência**:
Essencial:
Desejável:

- Experiência em atendimento ao cliente em ambiente de call center
- Experiência em vendas e cross-selling
- Experiência em trabalhar focado/a ao sucesso direcionado/a a metas com medidas
- Tratamento de objeções e reclamações.
- At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey._

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