Passenger Service Supervisor

hace 2 semanas

Lanzarote Las Palmas provincia, España Jet2.com and Jet2holidays A tiempo completo

Permanent Intermittent
- 40 Hours

**Salary**
- Competitive

**Country**
- SPAIN

**What you will be doing...**

**What will you do in the role?**
- ** Lead and motivate** our Resort Flight Check-In Passenger Service Agent team, ensuring they have the tools to deliver a **fantastic service** to our customers
- Oversee the **day-to-day operation** of our Resort Flight Check-In service across our hotels
- ** Support **your team and colleagues to deliver high performance whilst adhering to all** aviation, legal **and **company regulations** and promoting a safety-first culture
- Work closely with our **Resort Flight Check-In Driver** and **Loader Supervisors **to ensure customers baggage is checked and transported securely to the airport and we work together a**s One Team**

**What are the key skills / experience you’ll already have?**
- A genuine** passion** for your destination and delivery of** outstanding customer service** at all times
- A proven track record in **leading and motivating others** in a** customer focused **environment
- Excellent **communication skills** and be **fluent in English & Spanish**:

- The **flexibility** to quickly adapt to changing situations
- A **positive approach **and be a** supportive team player**

**What can we offer you?**

We offer our valued colleagues a range of benefits including:

- Fully paid training & uniform
- Local employment contract
- Competitive salary, with annual pay review
- Monthly 1-1 meetings with our Resort Flight Check-In Manager
- 45 holiday days entitlement per annum (including Public Holidays)
- Recommend a Friend bonus scheme

Our **Resort Flight Check-In Passenger Service Supervisors **working hours are **rostered **in line with the operation. As such, you will have a flexible approach to work with scheduled office & hotel visits including** early starts & weekend working.**

As we employ on** local employment contracts**, you will already hold full** right to work documents** for the country where the role is based and be living **in the destination** or willing and able to source your own accommodation and required documents. You will already be a **driver** with a **valid driving license** and your **own vehicle**.

**Division**

**Careers With Us**
- Airline

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- In Resort

**Business Area**
- Jet2holidays

**Team**
- Resort Check In

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