Commercial Sales Service Representative

hace 3 días

Barcelona, España Serrala A tiempo completo

As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. More than 100 of S&P500 and over 50% of DAX40 companies are our customers.

We are growing - our goals are ambitious, and to achieve them, we need you. #Barcelona or Remote

**Commercial Sales Service Representative (all genders)**

A **CSS-Representative **plays a crucial role in supporting the sales team and ensuring the efficient and smooth operation of sales-related activities within an organization. This role involves administrative tasks, data management, and customer interaction to facilitate successful sales processes. The CSS-Representative is responsible for maintaining accurate records, assisting in sales planning, and providing exceptional customer service.

**Your day to day**:

- **Customer Interaction**: Responsible for communicating effectively and professionally with customers in a timely manner including answering customer enquiries, clarifying commercial problems or concerns and providing information about contracts, invoices and transactions (not products or services)
- **Primary point of contact**: This may involve pricing, contract terms, invoices or renewals. You should be able to competently answer customer queries in these areas and, if necessary, work with other departments to find solutions. One of your main tasks is to build and maintain a strong positive and honest bond with customers. Starting after the first contract by collecting customer information and purchase orders
- **Sales Support**: Assist the sales team with administrative tasks, including order processing (PO + CIF collection), contract management, and invoice generation.
- **Data Management**: Maintain and update the customer database with accurate and current information (not enter initial data).
- **Licenses Agreements**: Track transactions and communicate updates to customers if needed. Identify customers who have exceed their agreed licenses.
- **Sales Documentation**:Prepare (in case of renewals) and maintain sales contracts, agreements, and other legal documents. Ensure that all sales-related documentation is complete, accurate, and compliant with company policies and regulations.
- **Sales Reporting**:Provide sales managers with insights and recommendations potential cross-/upsell

**What makes you excel in this position**:

- Bachelor's degree in business administration or a related field (preferred).
- Proven experience in sales administration or a similar role.Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using office software and CRM systems.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team.
- Customer-focused attitude and problem-solving skills.
- Communication fluent in german and english.
- Knowledge of sales processes and best practices is a plus.

**It’s time to become a Serralian**

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.

**Pro-Tip**: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team

**Your HR Contact for this position is**: Janina Hohl

**This role is based in**: Barcelona or Remote

**[EEO Statement]**

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

**[To all recruitment agencies]**

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

**We Are Serrala. **We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

**We Are Serralians. **A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrate

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