Field Service Representative

hace 3 semanas


Barcelona, España Veolia A tiempo completo

**Report to**: Area Manager

**DESCRIPTION**:
The Field Service Representative is responsible for the effective and profitable conduct of the service function in that portion of the customer assigned under the direction of the Account Manager.

**WHAT WILL YOU BE DOING**
- Providing service, dosing equipment maintenance, recommending changes, reporting and communicating with customer representatives on treatment performance in accordance with the commercial agreement; the service and support will be provided to customer sites within region and nationwide as needed;
- EHS compliance;
- Understanding the commercial agreement at each assigned customer site and ensuring the Account Manager is made aware of any customer requested scope change;
- Working with Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met;
- Ensuring the Account Manager is made aware of any customer contact changes;
- Optimizing the service activities at the assigned customers to maximize productivity and profitability;
- Ensuring execution of customer service plans;
- Communicating with the defined customer contact or deputy during each service visit;
- Reporting to the Account Manager of any concerns with compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities;
- Developing customer relationships at the assigned accounts.

**WHO ARE WE LOOKING FOR?**:

- Bachelor’s degree in chemistry or chemical engineering;
- Work experience in boiler systems operation;
- Work experience with dosing equipment is preferable;
- Ability to effectively support multiple managers and teams;
- Good organizational, communication and interpersonal skills;
- Fluent Spanish, intermediate level of English;
- Valid driver license for Spain and availability to travel.



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