Technical Support Representative

hace 4 semanas


Barcelona, España DKR A tiempo completo

Address requests and incidents that demand a higher level of technical expertise
Advance and close service requests to a satisfactory resolution within the call management system
Keep customers informed proactively about the status and progress of their requests and resolutions.

**REQUIREMENTS**:
Native German and near-native English
Possess outstanding customer service abilities
Demonstrate a strong understanding of IT, particularly in Signal Path Connectivity, Wireless Networking, Live Music, and Audiovisual products
Be proficient in both Windows and Mac environments
1 year of experience in a customer service role, with a preference for technical support
Exhibit a deep understanding of excellent customer care practices
Display responsibility and independence
Possess effective communication and teamwork skills, along with flexibility and the ability to handle stress.
**OFFER**:Excellent remuneration package based on experience, skills and performance
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential

**Department**Customer Support**Locations**Barcelona

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Barcelona, Barcelona provincia: Reliably commute or planning to relocate before starting work (required)



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