Technical Support Professional with German and

hace 2 semanas

Barcelona, España Milestone Systems, Inc. A tiempo completo

Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.

You will be part of

Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion - to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

What you will do in a typical day at Milestone

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering exceptional technical support to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

Customer - Partner Experience
- Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
- Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
- Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
- Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
- Provide timely & accurate status updates to customers and relevant internal stakeholders
- Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

Professional Qualifications
- Degree in Computer Science or Computer Engineering or equivalent experience.
- Experience providing technical support on windows environment, for external clients.
- Experience with remote troubleshooting.
- Excellent English and German both in written and verbal communication, other European language is a plus.
- Experience with PC hardware and software installation, configuration, and troubleshooting.
- Good understanding of IP Network technologies.
- Good technical understanding and practical experience with Microsoft Windows Server operating systems.
- Knowledge of Microsoft AD user/group authentication
- Relational Databases and SQL Management Studio knowledge.

Personal Skills
- Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
- Is confident of own capabilities and believes that persistence and hard work yield results
- Has good analytical problem-solving capabilities.
- Is open-minded & shares information with others.
- Gives and receives constructive feedback to strive for continuous self-improvement
- Can handle conflicts in a constructive manner and can recover from dissatisfied-customer situations
- Self-motivated to continue to progress to the next levels of technical support
- Ability to work in a team environment as well as individually
- Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly

Milestone Supports Your Wellbeing and Growth
- Flexible working hours.
- Hybrid working environment. (Office and remote)
- Public transportation voucher.
- Mobile and Internet at home voucher.
- Gym voucher.
- Food vouchers.
- Team Building activities.
- Employee Development Program.
- Luxury health and dental package
- Learning and trainings plan. Internal and Externals.
- People First.

Want to hear more?

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