Service Manager

hace 2 semanas

Casares Málaga provincia, España Concept International A tiempo completo

**Service Delivery Manager - €60-70,000 (relocating package available - details bottom of advert)**
**Malaga (Hybrid)**

Concept International are partnered with an innovative global technology company looking for a Service Delivery Manager, where you'll play a pivotal role in revolutionizing service delivery. You'll be responsible for ensuring exceptional customer experiences while optimizing efficiency and value for both internal and external customers.

As a Service Management Lead reporting to the Head of Service Management, you'll spearhead the operational success and continuous enhancement of our services. Your track record of building IT services for global tech companies, deep ITIL expertise, and adept leadership skills will be key in driving our new service management function.

This is a great opportunity to join a growing business and really implement service excellence and ITIL standards across the business. While also living in a lovely part of Southern Spain.

**Responsibilities**:

- Lead and develop key ITIL practices such as Service Level Management, Measurement and Reporting, Service Catalogue, and Capacity & Performance.
- Take ownership of service management for designated services, ensuring performance, SLAs, and contractual compliance.
- Drive service improvement initiatives by analyzing data and customer feedback, collaborating across teams for efficient enhancements.
- Establish and manage SLAs, working with stakeholders to promptly address issues in line with expectations.
- Develop robust service reporting processes to facilitate data-driven decision-making.
- Build strong relationships with internal and external stakeholders, vendors, and clients.
- Oversee external suppliers' performance and contribute to business continuity planning.
- Collaborate with internal service providers to elevate service levels and operational practices.
- Represent the Service Management function and advocate for customers in meetings and projects.

**Qualifications and Skills**:

- 5+ years in IT service environment, with 3+ years in service management role.
- Experience working within a Managed Services environment covering similar services - Infrastructure Support, Unified Communications, Data Hosting etc
- Proven experience in establishing service and operating level agreements.
- Utilization of data and metrics to enhance IT service quality.
- Strong negotiation skills in a matrix organization setting.
- Customer-centric approach with excellent customer management skills.
- Vendor and supplier management experience.
- ITIL® certification preferred.
- Effective team leadership and motivation abilities.
- Proficiency in project management, risk management, and stakeholder engagement.

James Turley - International Recruitment Consultant

**Salary is €60-70k + package**
Relocation package - available for EU Nationals relocating to Spain or Spanish nationals relocating the area. Including subsidised accommodation.

Service Delivery Manager - ITIL - Service Continuity - Service Excellent - Service Design - Service Transition - Service Delivery - Service Manager

**Job Types**: Full-time, Permanent

Pay: 60,000.00€ - 70,000.00€ per year

Ability to commute/relocate:

- Casares: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Right to Work in Spain?

Work Location: Hybrid remote in Casares

  • Service Manager

    hace 1 mes

    Alicante, Alicante provincia, España Tobar Consulting A tiempo completo

    Nuestro cliente es una empresa Suiza con más de 50 años de experiência en alquileres turísticos y presencia local con más de 30 oficinas en el territorio español busca incorporar un Service Manager para la oficina de Calpe. Buscamos una persona dinámica y con afán de superación que quiera crecer profesionalmente en una empresa líder en su...

  • Operation Service Manager

    hace 1 día

    28037 Madrid, Madrid provincia, España Devoteam A tiempo completo

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Devoteam with the position of Operation Service Manager - Devoteam which was opened this. If this job matches your qualifications, please send your application directly through...

  • Service Manager

    hace 3 días

    Málaga, España Innovasur A tiempo completo

    INNOVASUR, empresa referente en ingeniería y tecnologías de la comunicación, quiere incorporar un/a Service Manager. Experiencia en IT: sólido conocimiento y experiencia en tecnologías de la información. Debe comprender los principios y prácticas comunes de la gestión de servicios de ITHabilidades de gestión y capacidad de liderar equiposSe...

  • Service Manager

    hace 2 días

    Málaga, España INNOVASUR A tiempo completo

    INNOVASUR, empresa referente en ingeniería y tecnologías de la comunicación, quiere incorporar un/a Service Manager.Experiencia en IT: sólido conocimiento y experiencia en tecnologías de la información. Debe comprender los principios y prácticas comunes de la gestión de servicios de ITHabilidades de gestión y capacidad de liderar equiposSe valorará...

  • Service Manager

    hace 1 mes

    Alicante, Alicante provincia, España Tobar-Consulting A tiempo completo

    Nuestro cliente es una empresa lider en el sector de alquileres turísticos busca incorporar un Service Manager para la oficina de Xavea. Buscamos una persona dinámica y con afán de superación que quiera crecer profesionalmente en una empresa líder en su sector. La misión del puesto consiste principalmente en la fidelización de los propietarios a...

  • Service Manager

    hace 1 mes

    Tossa de Mar, Girona provincia, España Tobar-Consulting A tiempo completo

    Informació de l'empresa- Empresa- Tobar-Consulting- Sector- Recursos Humans- Descripció feina- Càrrec vacant**Service Manager (Empresa Alquiler Vacacional)** - Població- Tossa de Mar- Comarca- Selva- Núm llocs- 1- Categoria- Empleado- Horari- Jornada Completa- Sou- A convenir- Tipus de contracte- Indefinido- Durada contracte- Indefinido- Data...

  • Service Manager

    hace 1 mes

    l'Ametlla de Mar, Tarragona provincia, España Tobar Consulting A tiempo completo

    Nuestro cliente es una empresa lider en el sector de alquileres turísticos y presencia local con más de 30 oficinas en el territorio español busca incorporar un Service Manager para la oficina de Miami Platja. Buscamos una persona dinámica y con afán de superación que quiera crecer profesionalmente en una empresa líder en su sector. La misión del...

  • Regional IT Infrastructure/service Desk Manager:

    hace 1 mes

    Súria, Barcelona provincia, España ICL Group A tiempo completo

    ICL Iberia, we are the only company that produces potassium salts in Spain, and we are dedicated to the extraction, treatment and marketing of sodium and potassium salts. For more than a century, we have contributed to making the Bages Region a highly relevant mining center, where the extraction of potash, a natural fertilizer, essential for agriculture...

  • Service Manager

    hace 1 mes

    Málaga, España RAW iGaming Ltd A tiempo completo

    Job DescriptionThe Service Manager plays an essential role in Live Gameshow operations, ensuring the seamless execution and integrity of all games and cultivating a player-centric approach to deliver an excellent final product to the end user.The role collaborates closely with Floor Operations, NOC engineers, GIR specialists, Developers, and other...

  • Guest Service Manager

    hace 1 mes

    Illes Balears provincia, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...

  • International Service Technician

    hace 1 mes

    Unión, Murcia provincia, España Sarens A tiempo completo

    **Troubleshooter. Go-Getter. Handy Harry.** - As an International Service Technician you have the important task to assure that the cranes are always in good condition. Preventive maintenance and reparations will be part of your varied tasks. You search until you find the technical problem and solve it efficiently, respecting the safety rules and quality. A...

  • Service Operations Change Manager

    hace 1 mes

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Services Operations Change Manager**: As the Services Operations Change Manager, you will be accountable for change management and communications to support the entire Human Pharma Services (HPS) Organization. There are two primary objectives for the role and the change management and communications activities: The first is to maximize adoption and value...

  • Customer Service Manager

    hace 1 mes

    Massanassa, Valencia provincia, España Maskokotas Logística S.L.U. A tiempo completo

    FUNCIONES: - Gestión operativa: - Soporte a los agentes en la aplicación del protocolo de atención al cliente y gestión de incidencias. - Gestión de la plataforma Zendesk, canales de atención, distribución de tareas entre agentes, etc. - Comunicación con otros departamentos para obtener la información de negocio a trasladar al equipo para el buen...

  • Service Manager

    hace 5 días

    Unión, Murcia provincia, España Al-Futtaim A tiempo completo

    No two days are the same at AMW, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognizes and rewards quality performance, and what do you get, The chance...

  • Assistant Store Manager- Málaga

    hace 1 día

    Málaga, Málaga, España Philip Morris International A tiempo completo

    One clear purpose - to deliver a smoke-free future.Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver...

  • Assistant Store Manager- Málaga

    hace 1 día

    Málaga, España Philip Morris International A tiempo completo

    One clear purpose - to deliver a smoke-free future.Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...

  • IT Process and Service Manager

    hace 1 día

    Albalat dels Sorells, Valencia provincia, España Mercadona A tiempo completo

    En **Mercadona IT** dirigimos y desarrollamos grandes proyectos que impulsan la digitalización de Mercadona, modernizando las aplicaciones ya existentes y desarrollando nuevas herramientas y productos que mejoran y optimizan los procesos de la compañía.Para todo ello necesitamos un perfil IT Process and Service Manager que se una al equipo, encargado de...

  • Guest Service Manager

    hace 1 mes

    Illes Balears provincia, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **Porque pertenecer a la gran familia Meliá es ser...

  • It Project Manager

    hace 4 semanas

    Málaga, España Resource On Demand A tiempo completo

    We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. Are you an IT Project Manager with experience within capital markets and banking? Are you fluent in both english and spanish? If, yes, then we would love to hear from you. Our client are a global digitial service provider, who is a...

  • It Project Manager

    hace 6 días

    Málaga, España Resource On Demand A tiempo completo

    We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. Are you an IT Project Manager with experience within capital markets and banking?Are you fluent in both english and spanish?If, yes, then we would love to hear from you.Our client are a global digitial service provider, who is a...