Customer Success Representative
hace 3 semanas
**Description**
**About Us**:
Ingram Micro is an agile business that is growing fast. Ingram powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, PaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
**This position will be in the Barcelona.**
Ingram Micro Cloud is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of Customer Success CoE.
**Key responsibilities**:
- Ensure partners receive best customer experience possible.
- Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
- Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.
- Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
- Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
- With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
- KPI’s for the role are ongoing partner NDR within the aligned territory.
**What you'll bring**
- Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
- Sales skills with customer focus oriented
- Minimum of 1-2 years’ experience in sales, account management, consultingor customer success.
- Bachelor’s degree or relevant additional experience in related field.
- Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
- Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
- A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
- Ability to enlist the support of others and gain commitments to actions and timelines.
- A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
- Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
- Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
- Excellent written English and one addition language: German (Dach)
-
Associate Customer Success Representative
hace 20 horas
Barcelona, España Nutanix A tiempo completo**Customer Success Representative (Digital Engagement) *** **_Barcelona, Spain _** **_ _** **_Hungry, Honest, Humble, with Heart! _** **Hungry, Humble, Honest, with Heart.** **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of...
-
Associate Customer Success Representative
hace 23 horas
Barcelona, España Nutanix A tiempo completoThe Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic Digital Engagement Customer Success Representative to deliver exceptional customer service and...
-
Customer Care Success
hace 2 semanas
Barcelona, España JUJUR A tiempo completoPosition: Polish & German Customer Care Success & Retention Representative Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Customer support related to the company's products & services through multiple channels to subscribers interested - Identify customer needs and expectations and...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Associate
hace 4 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for a _Customer Success Associate_ join our global Customer Education team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Executive
hace 2 días
Barcelona, España Mitiga Solutions A tiempo completo**Our mission** Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments. Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the...
-
Customer Success Executive
hace 1 día
Barcelona, España Mitiga Solutions A tiempo completoOur mission Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the most...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Applied Software Technology A tiempo completoSpain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...
-
Customer Success Executive
hace 2 días
Barcelona, España Mitiga Solutions A tiempo completoOur mission Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the most...
-
Customer Success Executive
hace 1 día
Barcelona, Barcelona, España Mitiga Solutions A tiempo completoOur mission Climate change is causing deep uncertainty at all levels of society, with climate volatility reducing the security of all land-based assets and posing a multi-level security threat for the functioning of enterprises, societies, and governments.Mitiga is a spinoff of the Barcelona Supercomputing Center, which hosts MareNostrum, one of the most...
-
Customer Success Executive
hace 6 días
Barcelona, España Hexagon Asset Lifecycle Intelligence A tiempo completo**Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon ALI) is seeking a Digital Customer Success Executive. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add Customer Success Manager to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, we've recently built out a new pooled service offering for our SMB clients and you will be a key asset in developing and executing the strategy. This is an exciting opportunity for...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Timup A tiempo completoEmpresa del sector Marketing automation busca una persona para el equipo de Customer Success que gestione cuentas del mercado italiano desde la oficina de Barcelona. Esta persona gestionará una cartera de unas 15 cuentas, buscando siempre la satisfacción del cliente y detectando nuevas oportunidades para que el equipo de ventas pueda hacer upselling y...
-
Customer Success Manager
hace 4 semanas
Barcelona, España DerbySoft A tiempo completo**What will you do?** The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients. The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and...
-
Customer Success Trainee
hace 2 días
Barcelona, España ActioGlobal A tiempo completoActioGlobal is a boutique management consulting company with customers in 32 countries, 24 sectors. We transform leading brands such as Pepsico, Unilever, Nestlé, Danone, Siemens, BASF, Adevinta, Canon, etc. ActioGlobal believes in the power of business and work to change the world and to do good. Companies impact our day-to-day lives in many significant...
-
Customer Success Manager Spanish
hace 4 semanas
Barcelona, España Trend Micro A tiempo completoDiscover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Customer Success Lead
hace 4 semanas
Barcelona, España Blu Selection A tiempo completoOur client, a dynamic player in the luxury sector, is seeking an experienced Customer Success Lead to spearhead their Customer Success department. Are you passionate about delivering exceptional customer service to customers and clients within the luxury property branche? In this role, your main focus is leading the department with a focus on Customer...
-
Customer Success Trainee
hace 3 días
Barcelona, España ActioGlobal A tiempo completoActioGlobal is a boutique management consulting company with customers in 32 countries, 24 sectors. We transform leading brands such as Pepsico, Unilever, Nestlé, Danone, Siemens, BASF, Adevinta, Canon, etc. ActioGlobal believes in the power of business and work to change the world and to do good. Companies impact our day-to-day lives in many significant...