IT Service Management for Amazon

hace 2 meses


Madrid, España Kapres Technology, S.L. A tiempo completo

Para una multinacional de Logística buscamos **IT Service Management for Amazon** con **inglés muy Alto**. Contrato indefinido con nosotros.

**Role & Responsibilities**

RACI

Critical incidents (P1/P2) - Regular updates to internal customer & IT Global KAM (regular working hours only)
Critical incidents (P1/P2) - RCA (initial & final) registration in tracker
Critical incidents (P1/P2) - RCA (initial & final) generation in time and form
Critical incidents (P1/P2) - RCA (initial & final) actions completion follow up. Example: Amazon efficiencies call on Thursday. The regional KAM will receive updates from the Service Management Team / PRD Application and Infra owners
Critical incidents (P1/P2) - RCA (initial & final) quality assurance
Recurrent incidents (P3/P4) - Problem ticket analysis
Recurrent incidents (P3/P4) - Problem ticket creation, follow up and resolution
P1/P2 Escalation if rejected by Support Team
Customer IT Bi-weekly calls - Material preparation - Incidents
Weekly internal call - Critical IT Issues / Tickets Update (P1/P2)

**COMMUNICATION MATRIX**

Escalation of incident
Provide regular updates to the sites about analysis and progress resolution during regular working hours
Request RCA
Circulate RCA internally for review
Communication of IT maintenance schedule (IT Maintenance calendar) to OKAM team

**El trabajo seria 2 a 3 días en la oficina (La Finca, Pozuelo de Alarcón), martes, miércoles y jueves.



  • Madrid, España Amazon A tiempo completo

    IT Support Associate II, IT Services Variable The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services, and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to...


  • Madrid, España Amazon A tiempo completo

    IT Support Associate II, IT Services Variable The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services, and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to...


  • Madrid Centro, Madrid, España Pareto Securities As A tiempo completo

    Pareto Securities As is seeking a highly skilled ServiceNow Consultant to join our team in Madrid, Spain. As a leading financial services company, we specialize in providing expert advice and solutions to our clients. We are now looking for a ServiceNow Consultant to work on complex projects, utilizing their expertise in IT Service Management, Customer...


  • Madrid Centro, Madrid, España Amazon A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Commercial Manager to join our team at Amazon. As a key member of our Operations and Logistics team, you will be responsible for driving commercial growth and developing relationships with our customers.Key Responsibilities:Develop and execute a strategy for commercial growth, focusing on small...

  • Telecom Engineer

    hace 2 semanas


    Madrid, España Amazon A tiempo completo

    .Telecom Engineer - Amazon Connect, Amazon Connect, Telecom Job ID: 2694724 | Amazon Support Services Pty LtdAre you inspired to work with a team that launches products with direct and massive impact on Amazon's customers? Are you excited to join one of the fastest growing and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based...


  • Madrid, España Amazon A tiempo completo

    .Amazon Vendor Services Financial AnalystAmazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. The AVS Expert Service works with Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated...


  • Madrid, España Amazon A tiempo completo

    .Job ID: 2674933 | Amazon EU SARL (Spain Branch) - C16Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. The AVS Expert Service works with Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a...

  • New Account Manager

    hace 2 meses


    Madrid, España Amazon A tiempo completo

    .New Account Manager - Consumables, Amazon MarketplaceAre you familiar with sales and account management or with business development? Do you identify yourself with our motto "work hard, have fun, make history"? Amazon is growing in Australia: grow with us!Amazon is looking for a passionate and driven New Account Manager to be a part of the team recruiting...


  • Madrid, España Amazon A tiempo completo

    .Job ID: 2682712 | Amazon Spain Services, S.L.U.Amazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role...


  • Madrid, España Amazon A tiempo completo

    .DESCRIPTIONAmazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role can be based in Madrid.At Amazon,...


  • Madrid, Madrid, España Logista A tiempo completo

    At Logista, you will have the opportunity to reach your professional aspirations. Daily learning and contributing to a solid, diverse, sustainable, and technological environment await you as you collaborate with high-performance teams. If you are looking to elevate your career while experiencing new challenges and continuous growth, this is the ideal place...

  • Telecom Engineer

    hace 2 semanas


    Madrid, España Amazon A tiempo completo

    Telecom Engineer - Amazon Connect, Amazon Connect, Telecom Job ID: 2694724 | Amazon Support Services Pty LtdAre you inspired to work with a team that launches products with direct and massive impact on Amazon's customers? Are you excited to join one of the fastest growing and most exciting AWS services? Amazon Connect is a highly disruptive cloud-based...

  • Telecom Engineer

    hace 2 semanas


    Madrid, España Amazon A tiempo completo

    Telecom Engineer - Amazon Connect, Amazon Connect, TelecomJob ID: 2694724 | Amazon Support Services Pty LtdAre you inspired to work with a team that launches products with direct and massive impact on Amazon's customers?Are you excited to join one of the fastest growing and most exciting AWS services?Amazon Connect is a highly disruptive cloud-based contact...


  • Madrid, España Amazon A tiempo completo

    .Sr Agency Development Manager, Amazon AdvertisingJob ID: 2689733 | Amazon Online Spain, S.L.Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and agencies. Our full funnel ad solutions—including display, video, audio, and custom ads—leverage Amazon's innovations and insights to find, attract, and engage intended audiences...


  • Madrid, España Amazon A tiempo completo

    Amazon Vendor Services Financial Analyst Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. The AVS Expert Service works with Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated...


  • Madrid, España Amazon A tiempo completo

    .Job ID: 2724089 | Amazon Digital Spain S.L.U.Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and it is just getting started changing the way millions of people...


  • Madrid, España Amazon A tiempo completo

    .Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and agencies. Our full funnel ad solutions—including display, video, audio and custom ads—leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including...


  • Madrid, España Amazon A tiempo completo

    .Sales Operations Manager, Amazon Hub PARP Job ID: 2739512 | Amazon Spain Services, S.L.U.The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Spain as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners...


  • Madrid, España Amazon A tiempo completo

    .DESCRIPTIONAmazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. The AVS Expert Service works with Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to...


  • Madrid, España Amazon A tiempo completo

    .Job ID: 2724089 | Amazon Digital Spain S.L.U.Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and it is just getting started changing the way millions of people...