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Program Manager, It&Es Cx, Ites Cxi
hace 4 semanas
.Job ID: 2682712 | Amazon Spain Services, S.L.U.Amazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role can be based in Madrid.At Amazon, we're working to be the most customer-centric company on earth. Customer Service is at the heart of what we do. Are you interested in joining our acclaimed Amazon's Customer Service team to help shape the future of Amazon Customer Service in IT and ES, reporting directly to the Sr Program Manager Delivery Experience IT & ES, and being involved in some of the most exciting initiatives for our employees and customers?This role will be focused on improving delivery experience to customers. The successful candidate will manage the Customer service relationship with key retail and transportation partners. The role will help drive Amazon's Customer Service strategy and find innovative and highly effective ways of working in the IT and ES Customer Service organisations. In this role, you will be coordinating major, high impact Customer Service cross-functional projects in a multi-cultural environment that directly impact our customer experience with a key objective to reduce the need for a customer to contact Amazon Customer Service and reducing defects by building a best-in-class delivery experience.For this role, we are looking for a talented Program Manager who can prioritize well, communicate clearly and has a consistent track record of successful project delivery including creating new processes, implementing change and managing complex projects with often conflicting requirements. Proven ability to manage, influence, and engage a broad group of stakeholders is a must. Excellent written and verbal communication skills are essential.BASIC QUALIFICATIONSSpanish and English are mandatory.Bachelor's degree in Management, Business Administration, or a related area.Strong analytical skills and ability to dive deep through multiple sources of data to provide clear reporting of issues, root causes and how they affect customers.Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem solving.Excel/SQL advanced level.KEY JOB RESPONSIBILITIESCompleting analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics.Building and driving innovative solutions to improve the delivery experience and performance metrics.Ensuring communication bridges are initiated and upheld between transportation teams, carriers and customer service.Proactively manage large scale impacting issues.PREFERRED QUALIFICATIONSExperience in driving end to end delivery, and communicating results to senior leadership.Experience leading process improvements
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Program Manager, It&Es Cx, Ites Cxi
hace 1 mes
Madrid, España Amazon A tiempo completo.DESCRIPTIONAmazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analysing the processes and understanding areas for improvement.This role can be based in Madrid.At Amazon,...
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Program Manager, It&es Cx, Ites Cxi
hace 3 meses
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoBachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...
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Project Manager Cx, Hibrido
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Madrid, España Hays A tiempo completoProject Manager CX, híbrido Empresa líder en el campo de la investigación de mercados y la experiencia del cliente busca incorporar un Project Manager CX en Madrid, España. Como Project Manager, tendrás un papel fundamental en la coordinación y ejecución de proyectos relacionados con Voice of the Customer (CX).Tareas clave que desempeñarás: Apoyo y...
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Rrp Cx Manager
hace 2 días
Madrid, España Japan Tobacco International A tiempo completo.Rrp Cx Manager Madrid Madrid, Community of Madrid, ES At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be?...
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Rrp Cx Manager
hace 1 semana
Madrid, España Japan Tobacco International A tiempo completo.Rrp Cx ManagerMadridMadrid, Community of Madrid, ES At JTI we celebrate differences, and everyone truly belongs. 46, 000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be?...
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Rrp Cx Manager
hace 3 días
Madrid, España Japan Tobacco International A tiempo completo.Rrp Cx ManagerMadridMadrid, Community of Madrid, ES At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be?...
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Rrp Cx Manager
hace 2 semanas
Madrid, España JTI - Japan Tobacco International A tiempo completoAt JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **RRP CX MANAGER** **Position purpose**: The purpose of this...
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Rrp Cx Manager
hace 3 días
Madrid, España Japan Tobacco International A tiempo completoRrp Cx ManagerMadridMadrid, Community of Madrid, ES At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be?...
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Rrp Cx Manager
hace 2 semanas
Madrid, España Jti A tiempo completo.At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.The purpose of this position is to drive the CX programs for RRP brands, setting...
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Rrp Cx Manager
hace 2 semanas
Madrid, España Jti A tiempo completo.At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.The purpose of this position is to drive the CX programs for RRP brands, setting...
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It Infrastructure Program Manager
hace 3 semanas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:We invite you to join **Vodafone** to build a future together, in a position where you can learn new things every day and thrive.As an** IT Infrastructure Program Manager**, you will ensure the successful delivery of Nucleus Internal Delivery Factory. You will manage all the internal delivery demand acting as an Internal Vendor...
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Rrp Cx Manager
hace 1 semana
Madrid, España Japan Tobacco International A tiempo completoRrp Cx ManagerMadridMadrid, Community of Madrid, ES At JTI we celebrate differences, and everyone truly belongs. 46, 000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do is bring your human best. What will your story be?...
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Sox It Program Manager @ Ferrovial
hace 1 día
Madrid, España Exact It Consulting A tiempo completo.Ferrovial Welcome to the Ferrovial's website, global operator of sustainable infrastructure. Here you can find all the information about the company and subsidiaries. View all jobs at FerrovialFerrovial is one of the world's leading infrastructure operators, committed to developing sustainable solutions.Our company operates in more than 15 countries and has...
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Cx Manager
hace 3 meses
Madrid, España Daiichi Sankyo Europe A tiempo completo**Passion for Innovation. Compassion for Patients.**: With over 120 years of experience and more than 17,000 employees in over 29 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...
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Program Manager
hace 5 meses
Madrid, España Amazon Spain Services, S.L. A tiempo completoExperience in program or project management - Fluent in Spanish. We are looking for a Program Manager (M/F/d) who is fluent in Spanish. You will be part of our International Product Team that owns the customer experience in our vast number of Amazon Music supported countries around the world. You will help us improve the day-to-day experience of our...
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Rrp Cx Manager
hace 2 semanas
Madrid, España Mygwork A tiempo completoThis job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel...
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Rrp Cx Manager
hace 2 semanas
Madrid, España Mygwork A tiempo completoThis job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees...
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Business Development Manager – Cx For Spain
hace 3 semanas
Madrid, España Oracle A tiempo completo.Business Development Manager – CX for Spain (Italy & Iberia Cluster)Our business development team plays a pivotal role in helping customers make well-informed decisions at the outset of their digital transformation. We achieve this by providing a world-class engagement experience. Our responsibilities include building and maturing a pipeline of sales...
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Sox It Program Manager @ Ferrovial
hace 1 día
Madrid, España Exact It Consulting A tiempo completoFerrovial Welcome to the Ferrovial's website, global operator of sustainable infrastructure. Here you can find all the information about the company and subsidiaries. View all jobs at FerrovialFerrovial is one of the world's leading infrastructure operators, committed to developing sustainable solutions.Our company operates in more than 15 countries and has...
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Rrp Cx Manager
hace 2 semanas
Madrid, España Jti A tiempo completoAt JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.The purpose of this position is to drive the CX programs for RRP brands, setting...