Cx Manager

hace 5 meses

Madrid, España Daiichi Sankyo Europe A tiempo completo

**Passion for Innovation. Compassion for Patients.**:
With over 120 years of experience and more than 17,000 employees in over 29 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.

In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive advantage, creating novel therapies for people with cancer.

Our European headquarters are in Munich, Germany, and we have affiliates in 14 European countries and Canada.

For our Spanish affiliate we are searching for a Cx Manager (Product Manager) for our new product Nilemdo & Nustendi.

**This position ensures the end-to-end customer-centric journey in alignment with the Cardiovascular (CV) strategy by understanding customer priorities and leveraging advanced analytics insights.**

The main responsibilities are to:

- Localize brand sections in the CV plan incl. brand insights, brand strategy and high-level yearly overview of planned activities after receiving the CV Plan from Daiichi Sankyo Europe.
- Review performance of CX (customer experience) activities in x-functional meetings and details upcoming CX activities on a quarterly basis.
- Share content needs with Daiichi Sankyo Europe after detailing activities for next quarter.
- Participe in quarterly meeting with medical and market access to define content priorities and timelines.
- Work cross-functionally with Medical and Market Access to create/source additional local content when required.
- Define campaign objectives and create tailored, insights-driven content for the customer leveraging European content whenever possible.
- Develop personalized customer journeys using "European personas" that the omnichannel manager would detail further.
- Share recommended campaign options with primary points of contact.
- Monitor campaign performance and derive learnings for upcoming campaigns.

**Skills and qualifications**
- University Degree
- 2-3 years of experience in Pharmaceutical Marketing (preferred international environment)
- English proficency
- We value other specific trainings

**Technical/domain expertise**:

- Experience in pharmaceutical marketing including multichannel communications.
- Ability to use data insights and plan appropriate marketing action plans.
- In depth knowledge of hospital prescription market.
- Highly valued experience within specialized therapy area (CV).

**Leadership skills**
- Strategic thinking
- Strong communication and presentation
- Good business storytelling
- Lateral leadership

**Mindset & Behaviors**
- Embraces agile ways of working.
- Innovative, creative mindset.
- Focused on and curious about customer needs.
- Analytical and data driven.
- Collaborative.

**Identification with Daiichi Sankyo's Core Behaviors**:

- Inclusion and Diversity
- Collaboration and Commitment
- Development and Growth

**Identification with Daiichi Sankyo's Global Values**: Integrity, Innovation & Accountability

**Why work with us?**:

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