Japanese Customer Service
hace 3 semanas
**Objectives of this position**
- Identify and address customer needs with the goal of complete customer satisfaction
- Provide expert answers to questions about products, pricing and availability, while presenting the value of our product portfolio to customers
- Follow company communication guidelines and procedures under mínimal supervision
- Recommend process improvements to enhance the efficiency of the company
- Daily and weekly responsibilities
- Develop an expert and dynamic knowledge of the company's products and services Seek out information using available resources to satisfy customer enquiries
- Build rapport with customers, treating them in an engaging, friendly and professional manner, to deliver exceptional customer experiences and foster lasting relationships.
- Respond promptly, professionally and accurately to all customer enquiries regarding quotations, orders, status requests, complaints, product returns and warranties.
**Skills and Qualifications**
- Speak Japanese and English
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to problem solve and alleviate conflict or escalate tactically
- Ability to multi-task, manage time and set priorities
- Ability to work individually and as part of a team
Job type:
- Freelance
- Part time time: 10h to 15h (Madrid time, Spain)
- Remote
- Salary 11 € per hour
**Job Type**: Part-time
**Salary**: 11.00€ per hour
COVID-19 considerations:
Remote
**Language**:
- Japanese (required)
- English (preferred)
- Spanish (preferred)
Work Location: Remote
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