German Customer Service Agent

hace 2 semanas


En remoto, España Recruit4Work S.L. A tiempo completo

Are you done with the fact that every day is the same? Switch it up and take on a new adventure by starting a new job abroad You can experience a new job in which you can grow on a professional level. But also experience a new country, a new culture, meet new people and learn a new language. Barcelona is the perfect city for this new adventure With its rich culture and diverse population you will be able to experience loads of new things. Sounds like an adventure for you? Check out this position

We are currently looking for professionals in the financial services sector to join an international team at a highly successful global BPO organisation.

With over four decades of experience in the banking industry and a presence in 88 countries, our organisation is assembling a diverse team of investment specialists. This opportunity is perfect for individuals interested in pursuing a dynamic career within one of our esteemed digital banking programs.

Tasks

In this role, you will engage with high-value clients of a leading European digital bank, offering expert financial advice and introducing innovative, high-yield banking products.
- Provide customer support on various banking matters, including account openings, password resets, and fund transfers.
- Present and promote a range of banking products.
- Ensure compliance with transparency requirements, service information (product purposes, features, and risks), and client protection regulations, both internal and external.
- Meet quality standards and sales targets as defined by the organisation.

**Requirements**:
Education
- Preferably hold a degree in Business Administration, Mathematics, or Law.
- Proficiency in MS Office tools (Excel, Word, PowerPoint, Access).
- Native-level proficiency in the German language.

Skills and Competencies
- Strong customer focus, empathy, and active listening skills.
- Excellent verbal and written communication abilities.
- Analytical aptitude and a willingness to independently acquire new knowledge.
- Demonstrated commercial acumen, social skills, and the ability to engage with clients, businesses, or groups.
- Effective problem-solving skills.
- Collaborative team player.
- Proactive with a results-driven mindset.
- Capable of planning, organizing, and working under pressure.
- Initiative, autonomy, and a positive "can-do" attitude.
- Adaptability and flexibility to evolving environments and emerging technologies.

Experience
- Prior experience in the banking sector is an advantage but not a strict requirement.

**Benefits**:

- Full-time position (39 hours/week);
- 100% remote work from any location in Spain;
- Permanent employment contract;
- Interesting Referral Program;
- Competitive salary;
- Opportunity to work with the world's largest service provider;
- Real prospects for career advancement within the company;
Location

Remote (Spain)



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