Customer Service Internacional
hace 2 semanas
En Scharlab te estamos buscando Nos dedicamos a la producción y comercialización de productos químicos, medios de cultivo para microbiología, vidrio de laboratorio, accesorios para cromatografía, filtración, patrones orgánicos y de pesticidas e instrumentación y, actualmente precisamos de un/a Customer Service para exportación.
Tareas
Las funciones principales serán dar soporte y asistencia a clientes y área managers del departamento internacional y, optimizar la gestión de todo el proceso comercial con el cliente.
**Tus tareas serán, entre otras**:
- Estudiar las incompatibilidades de los productos por vía marítima y por vía aérea.
- Gestionar la cartera de clientes a su cargo.
- Gestionar certificados en la cámara de comercio, CLV, certificado sanitario (apostillados y consularizados si es necesario), certificado de distribuidor y cartas varias.
- Gestionar la relación anual de licencias.
- Gestionar las peticiones vía mail y dirigir las consultas a los diferentes departamentos
- Hacer abonos y determinadas facturas desde albaranes.
- Hacer ofertas de producto y seguir las mismas como también proformas.
- Controlar packings en curso, comprobar si hay algún packing que se puede cerrar o proponer al cliente envíos parciales
- Pedir licencias de exportación y controlar las mismas
- Pedir ofertas de transporte a los transitarios y ofrecer el mejor transporte al cliente (cotización del transporte)
- Aportar la documentación para cerrar el packing en el sistema.
- Preparar los congresos y el International Training
- Procesar pedidos y hacer el seguimiento
- Proponer al cliente cambios de packaging para poder hacer el envío de producto no disponible
- Utilizar las observaciones de artículo para proponer los productos necesarios para determinados productos de microbiología que necesitan suplementos.
- Asistir, participar y/o organizar ferias/congresos/seminarios/eventos específicos del sector ya sean nacionales o internacionales.
- Atender llamadas telefónicas de consultas tanto de clientes externos como internos
- Crear y mantener los datos del CRM.
**Requisitos**:
- Nível de inglés fluido.
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