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German-speaking Supervisor for Sales Team

hace 4 semanas

Valencia, España Multilingual Jobs Worldwide A tiempo completo

German-Speaking Supervisor for Sales Team in Barcelona

**Job details**:
**Location**

Valencia

**Discipline**
- Sales**Reference**

35505

**Contact Name**

Samantha Schlappinger

**Job description**:
**_Do you speak German?_**

**_ Are you passionate about IT World? _**

Do you want to work in sunny Barcelona leading an amazing sales team?

**_ Our company _**

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e
- commerce, automotive, and financial services.

We are a multicultural company collaborating with employees from over 29 different nationalities.

We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

**_ Your role as a Supervisor _**

**Management 30%**
- Monitor and report team performance (correct call treatment, case treatment...)
- Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
- Motivate as a team leader controlling turnover and retaining potential and motivated team members
- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Keep track of each agent’s training and training needs to improve technical and phone communication’s skills
- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
- Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

**Organization 20%**
- Organize and optimize shifts
- Changing agents’ settings in Symposium.
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Offer support in critical problems (case escalations, emergencies, customer complaints).
- Take care of logistic problems (office supplies, general working conditions).

**Incident Management 25%**
- Ensure contractual SLA is maintained.

**Customer Contact 10%**

**Reporting 15%**
- Collect metrics, analyze these and report to customer / management / quality team.
- Provide other reports to management, as needed.

**Why apply**
- Fantastic colleagues with a winning mentality
- Attractive work environment
- Real opportunity to grow within the company
- A large variety of discounts with our partners
- Opportunity to be a part of an international and multinational company
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries

**Hours and Benefits**
- Monday to Friday 9.00-18.00
- Spanish contract with longterm opportunity
- Relocationpackage if you live abroad

**Salary structure**

Salary, 27.000€ + 8.000 + Food Card 1.540

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