German-speaking Supervisor for Sales Team

hace 1 semana


Valencia, Valencia, España Multilingual Jobs Worldwide A tiempo completo
German-Speaking Supervisor for Sales Team in Barcelona

Job details:

Location
Valencia

Discipline

  • Sales
    Reference
35505

Contact Name
Samantha Schlappinger

Job description:

_Do you speak German?_

_ Are you passionate about IT World? _
Do you want to work in sunny Barcelona leading an amazing sales team?

_ Our company _
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e
- commerce, automotive, and financial services.

We are a multicultural company collaborating with employees from over 29 different nationalities.

We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

_ Your role as a Supervisor _

Management 30%

  • Monitor and report team performance (correct call treatment, case treatment...)
  • Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
  • Motivate as a team leader controlling turnover and retaining potential and motivated team members
  • Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
  • Keep track of each agent's training and training needs to improve technical and phone communication's skills
  • Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
  • Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Organization 20%

  • Organize and optimize shifts
  • Changing agents' settings in Symposium.
  • Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
  • Offer support in critical problems (case escalations, emergencies, customer complaints).
  • Take care of logistic problems (office supplies, general working conditions).

Incident Management 25%

  • Ensure contractual SLA is maintained.

Customer Contact 10%

Reporting 15%

  • Collect metrics, analyze these and report to customer / management / quality team.
  • Provide other reports to management, as needed.

Why apply

  • Fantastic colleagues with a winning mentality
  • Attractive work environment
  • Real opportunity to grow within the company
  • A large variety of discounts with our partners
  • Opportunity to be a part of an international and multinational company
  • We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries

Hours and Benefits

  • Monday to Friday
  • Spanish contract with longterm opportunity
  • Relocationpackage if you live abroad

Salary structure
Salary, 27.000€ Food Card 1.540

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