Regional Medical Partner

hace 2 semanas


Madrid, España AniCura España A tiempo completo

**Line manager**: Regional operations manager

**Job purpose/overview**: To support clinics on medical related projects
- **Develop Medical efficiency in Operations**: Operational/medical excellence project lead (often in collaboration with regional operations partner)
- Support AniCura WoW
- Medical excellence projects
- Revenue erosion lead for the region
- Medical Standards of current treatment, best practice sharing
- **Implement Medical initiatives in the region**
- Support introduction and maintenance of QualiCura in clinics
- APSIS: introduction & follow-up
- Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
- Master data management for the region
- Provide Advisory to clinics around quality and medical excellence
- **Customer interaction best practices**
- NPS review and follow-up
- Support young vets, training medical basics, intervention, coaching with complaints
- Support difficult customer interactions; Escalated complaints mgmt. support, in collaboration with practice managers, regional manager, admin partner
- Support clinics in various client matters; patient safety, processes etc.
- **Follow-up clinic development (quality/medical practices/patient safety)**
- Do quality review of clinics when needed
- Set clinic plan to improve quality and patient safety
- **Partner with P&O for veterinary contribution to strategic people initiatives**
- Contribute to associate introduction & onboarding (medical/quality content)
- Linking associates to the right learning opportunities
- Attend Local Congresses when needed
- Support Talent acquisition

**Context and Scope**:
Works in a clinic and travel to other clinics (4 days / week).

**Education & Professional Qualification**
Veterinarian

**Knowledge/Skills/Experience**
Project management, Results oriented, Capacity to embark teams, clinical experience

**Key Supporting Job Related Competencies**:
Project management, Relation building with clinical teams

**Key Business Partners** (co-pilots):
Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller. Country medical manager, cluster quality manager. Head of Operations. Regional medical partners in other regions in the cluster.



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