Service Manager for Ecs Service Center Center
hace 4 semanas
**Service Manager for ECS Service**:
Manager job tittle: Francisco Mata
Area - Departament: IT INF ECS Delivery Center
**Service Manager for ECS Service Center**:
As a Service Manager in ECS Delivery Center, you will be end to end accountable for the overall management of the assigned managed services. This includes the relations with the current providers and focus on the operational excellence with improvement of the customer experience. In Addition, you will also take over all the activities around Disaster Recoveries ensuring that all compliance and technical requirements are covered.
**Tasks and responsibilities**:
- Support, enhance and further develop the existing managed services.
- Communicate and maintain good relations with current providers.
- Monitor performance and KPI’s.
- Drive continuous improvement for the respective services.
- Be the SPoC for escalations to the respective vendor.
- Plan and execute Disaster Recovery activities
- Background in IT Infrastructure for different Data Center technologies.
- Manage Datacenter in the area
***Requirements**:
- Degree in Computer Science or similar with focus on IT Infrastructure.
- At least 5 years of Experience supporting global IT Infrastructure Environments.
- Strong knowledge in Service Management.
- Strong customer and service orientation, with excellent communication skills.
- Team oriented.
- Solid understanding of Linux, Windows, Vmware operating systems, SAN, NAS, and Backup infrastructure in a highly available environment
- Eagerness to grow by demonstrating an always learning culture
- Excellent spoken and written English.
IamBoehringerIngelheim because
With us, you can grow, collaborate, innovate, and improve lives. We offer challenges in a global, respectful, and family-like work environment where ideas drive our innovative mindset. Flexible learning and continuous development for our team are key because your growth is our growth.
At Boehringer Ingelheim, gender equality is one of our top priorities. We not only comply with current regulations but also strive to promote it in all areas of our organization, as established in our III Equality Plan. We are committed to creating an inclusive and equitable work environment for everyone
-
Support Center
hace 1 semana
Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completoSupport Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency. Qualifications: - Experience in one of the following disciplines: Information Systems,...
-
Service Manager
hace 2 meses
Barcelona, España CMV Consultores A tiempo completoService Manager (Data Center&Cloud) en Barcelona. CMV Consultores es una empresa de Servicios de IT dedicada fundamentalmente a la selección de profesionales con perfiles técnicos. Asimismo ofrece a sus clientes servicios de asesoría y soporte en la implantación de soluciones tecnológicas y desarrollo de aplicaciones. ¿Estás buscando una nueva...
-
Contact Center Service Manager
hace 3 semanas
Boadilla del Monte, España Santander A tiempo completoContact Center Service Manager - Assisted Channels (Openbank)Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology...
-
Service Manager
hace 2 semanas
Barcelona, España Cmv Consultores A tiempo completoService Manager (Data Center&Cloud) en Barcelona.CMV Consultores es una empresa de Servicios de IT dedicada fundamentalmente a la selección de profesionales con perfiles técnicos. Asimismo ofrece a sus clientes servicios de asesoría y soporte en la implantación de soluciones tecnológicas y desarrollo de aplicaciones. ¿Estás buscando una nueva...
-
Service Manager
hace 5 días
Barcelona, España Cmv Consultores A tiempo completoService Manager (Data Center&Cloud) en Barcelona.CMV Consultores es una empresa de Servicios de IT dedicada fundamentalmente a la selección de profesionales con perfiles técnicos. Asimismo ofrece a sus clientes servicios de asesoría y soporte en la implantación de soluciones tecnológicas y desarrollo de aplicaciones. ¿Estás buscando una nueva...
-
Service Manager
hace 1 mes
Barcelona, España Krell Consulting & Training, S.L. A tiempo completoNos encontramos en la búsqueda de un/a Service Manager para trabajar con importante cliente en contratación inicial con KRELL. DESCRIPCION Service Manager experto en Data Center & Cloud Services: Título Superior con enfoque técnico-económico (por ejemplo ingeniería industrial o experiencia laboral equivalente). -Experiencia en el uso de herramientas de...
-
Service Manager
hace 1 mes
Barcelona, España Krell-Consulting A tiempo completoNos encontramos en la búsqueda de un/a Service Manager para trabajar con importante cliente en contratación inicial con KRELL. DESCRIPCION Service Manager experto en Data Center & Cloud Services: Título Superior con enfoque técnico-económico (por ejemplo ingeniería industrial o experiencia laboral equivalente). - Experiencia en el uso de herramientas...
-
Responsable Equipo Service Center
hace 1 mes
Barcelona, España BNP Paribas A tiempo completo¡Somos Arval! Empresa de Movilidad del grupo BNP Paribas y tenemos un propósito ambicioso para hacer de la movilidad corporativa sostenible una auténtica realidad, haciendo que Arval sea un Partner referente para conseguir este objetivo. Nuestra misión es ofrecer el mejor servicio integral de gestión de flotas a todo tipo de empresas, a nível local o...
-
Customer Service Contact Center
hace 2 meses
Barcelona, España Allianz A tiempo completoAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...
-
Purchasing Process Center Manager
hace 1 semana
Barcelona, España BOBST A tiempo completo**APPLY NOW** **Step into the Future of Purchasing with Us!** We are excited to announce a brand new position at our company - **Purchasing Process Center Manager**. This is a unique opportunity to join a global leader and shape the future of Purchasing from the ground up. As the Purchasing Process Manager, you will have the chance to implement new...
-
Community Center Manager
hace 2 meses
Barcelona, España Monday A tiempo completoAt Monday we are looking for a **Community Center Manager** to join our team in **Barcelona.** We are looking for a managerial profile focused on team management and profitability of the income statement. We want a versatile person, able to visualize a strategy and execute it. Your commercial skills, your determination to resolve incidents, your attention...
-
Barcelona, España Blu Selection A tiempo completoOur client - a luxury automotive brand - is creating their Customer Interaction Center from scratch and they are looking for a Workforce Analyst to revolutionize their customer service quality. For this, we are looking for someone with previous experience in workforce analytics/optimization in the (luxury) customer service industry. By actively joining the...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completo**Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be**: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services. - Being the first point of contact for customers of our client. - Supporting the development of the Customer Interaction Center by introducing your ideas. - Using your communication skills to help...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 3 semanas
Barcelona, España Blu Selection A tiempo completo**Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be**: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 2 semanas
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
-
Customer Service Representative for a Luxury
hace 4 días
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Care Agent for a Luxury Automotive Brand will be: - Representing our client´s products and services - Being the first point of contact for customers of our client - Supporting the development of the Customer Interaction Center by introducing your ideas - Using your communication skills to help customers...
