Customer Service Contact Center

hace 1 mes


Barcelona, España Allianz A tiempo completo

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

Choose company:

Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.

Within our team at the Contact Center in Barcelona we are looking to incorporate a Contact Center Agent. Your main responsabilities:

• Attention by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company's network of mediators;

• Provide general business and Company information;

•Outbound calls and lead management;

• Pricing and production of preferential branches;

• Opening of claims and orders;

• Attention and resolution of incidents.


•Education level (FPII, Undergraduate, Bachelor's degree and / or similar);

• Minimum previous experience of 2 years in similar positions;

• English C1, other languages ​​will be valued (especially German)

• Enthusiastic about customer service, with teamwork capacity, empathy, resilience and a high degree of adaptation;

•Omnichannel management and outbound sales capacity / lead management;

• Knowledge of Customer Support; problem resolution.



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