Support Center

hace 4 semanas

Alburquerque Badajoz provincia, España Contact Government Services, LLC A tiempo completo

Support Center (Service Desk) Manager

Employment Type: Full Time, Mid-level

Department: Information Technology

CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.

Qualifications:

- Experience in one of the following disciplines: Information Systems, Information Technology,

Engineering, Management/Business Management, or Computer Science.
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.
- Demonstrated experience re‐engineering or setting up service desks according to industry best practices.
- Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.
- Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.
- Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
- Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
- Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
- Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.
- Demonstrated experience analyzing service desk performance through various statistical and reporting methods.
- Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
- Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation

Explore additional job opportunities with CGS on our Job Board:

  • Bilingual Customer Service Representative

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **Bilingual Customer Service Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use a knowledge base and follow standard...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **Bilingual Customer Service Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use a knowledge base and follow standard...

  • Senior Help Desk Technician

    hace 4 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...

  • Senior Help Desk Technician

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...

  • Fha Mortgage Servicing Representative

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **FHA Mortgage Servicing Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use your knowledge of mortgage servicing to...

  • Fha Mortgage Servicing Representative

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    **FHA Mortgage Servicing Representative** Employment Type: Full Time, Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. **Skills and attributes for success**: - Use your knowledge of mortgage servicing to...

  • Support Center

    hace 1 mes

    Badajoz, España Cgs Federal (Contact Government Services) A tiempo completo

    Birmingham, AL / Alburquerque, NM / Allentown, PA / Anniston, AL / Arlington, VA / Atlanta, GA / Baltimore, MD Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Default Questions AM Version Please provide your physical address. Are you willing to relocate? Yes. No. What's your...

  • Support Center

    hace 3 semanas

    Badajoz, España Cgs Federal (Contact Government Services) A tiempo completo

    Birmingham, AL / Alburquerque, NM / Allentown, PA / Anniston, AL / Arlington, VA / Atlanta, GA / Baltimore, MD File exceeds the maximum upload size of 100MB. Please try a smaller size. Full name ? Pronouns He/him She/her They/them Xe/xem Ey/em Hir/hir Fae/faer Hu/hu Use name only Custom Let the employer know what pronouns you use so that they can...

  • Support Center

    hace 3 semanas

    Badajoz, España Cgs Federal (Contact Government Services) A tiempo completo

    Birmingham, AL / Alburquerque, NM / Allentown, PA / Anniston, AL / Arlington, VA / Atlanta, GA / Baltimore, MD File exceeds the maximum upload size of 100MB. Please try a smaller size. Full name ? Pronouns He/him She/her They/them Xe/xem Ey/em Hir/hir Fae/faer Hu/hu Use name only Custom Let the employer know what pronouns you use so that they can...

  • Business Operations Support

    hace 7 días

    Badajoz, Badajoz, España Jr Spain A tiempo completo

    col-wideJob Description:Position:Business Operations SupportWe are looking for aBusiness Operations Support to join our Business Support Center in Córdoba. This position would be in direct contact with the sales teams and with resellers in the Spanish territory, reporting to the Sales Manager. It will also serve as the first contact point to some of our...

  • Data Center Analyst

    hace 3 semanas

    Vita, Ávila provincia, España Unisys A tiempo completo

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Clerical Worker

    hace 4 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As a Clerical Worker, you will play a key role in supporting various aspects of the company's portfolio. Skills and attributes for success: - Under the...

  • Clerical Worker

    hace 3 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As a Clerical Worker, you will play a key role in supporting various aspects of the company's portfolio. Skills and attributes for success: - Under the...

  • Virtualization and Cloud Engineer

    hace 4 semanas

    Alburquerque, Badajoz provincia, España Contact Government Services, LLC A tiempo completo

    Virtualization and Cloud Engineer Employment Type: Full-Time, Experienced Level Department: Technology Support As a CGS principal-level Virtualization and Cloud engineer, you will be required to have an understanding of the design, configuration, and management of an enterprise using VMware vSphere 6.5 - 6.7. You should have an understanding of cloud...

  • Data Center Network Engineer

    hace 2 semanas

    Madrid provincia, España Sharp Brains Ltd A tiempo completo

    **Job Requirements**: 1. Good general understanding of IT principles such as Networks, Hardware and Domains. 2. Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support. 3. Knowledge of server/client operations in a domain environment including Active...

  • Business Application Support

    hace 2 meses

    Martos, Jaén provincia, España Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Business Application Support

    hace 2 meses

    Martos, Jaén provincia, España Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Senior User Support Specialist

    hace 1 mes

    Badajoz, España Cgs Federal (Contact Government Services) A tiempo completo

    Birmingham, AL / Alburquerque, NM / Allentown, PA / Anniston, AL / Arlington, VA / Atlanta, GA / Baltimore, MD Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Default Questions AM Version Please provide your physical address. ? Are you willing to relocate? ? Yes. No. What's your...

  • Senior User Support Specialist

    hace 3 semanas

    Badajoz, España Cgs Federal (Contact Government Services) A tiempo completo

    Birmingham, AL / Alburquerque, NM / Allentown, PA / Anniston, AL / Arlington, VA / Atlanta, GA / Baltimore, MD Let the employer know what pronouns you use so that they can address you correctly. Current company Links LinkedIn URL Default Questions AM Version Please provide your physical address. ? Are you willing to relocate? ? Yes. No. What's your...

  • Buyer Spoc, Site Procurement Operations Center

    hace 2 días

    Illescas, Toledo provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Knowledge in MS Office - in particular MS Excel Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations Advanced proficiency in Spanish (B2/C1 Common European Framework of Reference, CEFR). At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If...