Senior Client Success Manager
hace 3 meses
**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
The Client Success Senior Consultant, acting as the Global Engagement Lead - GEL is a pivotal individual contributor role accountable for owning the overall global Client Services relationship with one of Visa Key Global Client.
This role is the global and central point of contact from Client Services for applicable Clients, coordinating regional and or country Client Success Managers activities to ensure a consistent client service experience in any market it operates for any Client Services function.
Given the importance of this position, it requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa. It is a client-facing and strategic role, working in conjunction with global Account Team members from Sales and Product to proactively drive Client Success outcomes.
This role serves as a functional specialist, reporting to the Head of Client Success Southern Europe Cluster. This position will be located in Madrid Spain, to be in close proximity to the client global headquarters where key client executives are based.
This role works independently alongside global CSM guidelines and methodology of operation. They are able to manage complex topics, as part of the team supporting operational mandates, project implementations and consulting initiatives that help Clients to grow their Visa product portfolios.
This role is an exciting opportunity to be at the forefront of Visa Client Success transformation, by partnering closely with significant payment ecosystem participants to maximize their benefits realization and value from Visa products by optimizing their performance.
**You are** an Individual. **We are** the team for you. **Together,** lets transform the way the world pays.
**Position Summary**
- Own the holistic post-sale and operational relationship one of Visa Key Global Client located in Spain, acting as an important ambassador of all Client Services teams by providing the central voice of Client Services to the Client.
- Act as an important member of the Sales Account Team, aligning on the forward-looking relationship strategy based on key Client and Visa goals, alongside and in partnership with the global Account Executive.
- Foster and sustain a trusted client partner with key client executives and stakeholders by proactively executing against forward looking Client Success Plans which tracks a clients adoption, usage and health index for Visa products purchased.
- Ensure that Client operational goals and success metrics for their overall Visa product landscape are strongly understood. With intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans.
- Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services to help support the client achieve these.
- Act as an advocate for the Client through showcasing strong operational excellence by driving cross-functional initiatives in support of the key Client goals, incorporating automated solutions to achieve efficiency and productivity operational improvements.
- Coordinate and closely collaborate with applicable regional and in-market Client Success Managers, who continue to manage local client relationships, to ensure they are aligned to a global Client relationship strategy and deliver a consistent client experience.
- Run strong global operational reviews with the client and Visa stakeholders, incorporating input, comparison, and Client progress against metrics across all of the client markets and entities.
- Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams globally to expedite implementation readiness activities to steer the client toward getting faster time to value and subsequently maximize adoption of deployed products.
- Maintain a continuous 360-degree view of the Client for communicating, sharing internally or externally.
- Keep a high-level view of the Client entire Client Services experience, from a global context, monitoring which problems are affecting certain geographies and proactively manage future risk accordingly to help save the client revenue.
- Manages effectively within
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