Senior Client Success Manager

hace 2 semanas


Madrid, España Pegasystems A tiempo completo
{"h2": "Senior Client Success Manager Role Overview"}

Pega is seeking a highly skilled Senior Client Success Manager to join our team. As a trusted advisor, you will be responsible for maintaining and expanding relationships with our clients, providing technical expertise, and driving business value through the use of Pega software.

Key Responsibilities:
  • Develop and maintain strong relationships with multiple stakeholders across the client organization
  • Establish a metrics framework to measure business value and drive proactive action
  • Co-produce a strategic roadmap for transformation and encourage adoption of best practices
  • Advocate for the account within Pega, managing escalations and coordinating with other organizations
  • Use data and insights to drive business benefits and mitigate risk
Requirements:
  • BA/BS Degree or equivalent business experience
  • 10+ years relevant work experience, 5+ years in a Client Success management or consulting role
  • Executive-level communication and interpersonal skills
  • Strong consulting skills and proven results working as a trusted advisor
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of business processes and business applications
Pega Offers:
  • A rapidly growing yet well-established business
  • The world's most innovative organizations as reference-able clients
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program
About Pega:

Pega is a leader in strategic business applications, empowering companies to become more efficient, smarter, and customer-centric.

What You'll Accomplish:
  • Drive customer satisfaction and revenue growth
  • Help customers achieve their business objectives through data-driven insights
  • Engage with front-line teams and C-suite leaders to drive business insights
  • Understand Pega best practices and adapt them within each customer's environment
  • Measure progress against KPIs and balance customer needs with value to Pega
Join Our Team:

Pega is a company that values innovation, inclusivity, and customer satisfaction. We are looking for a talented Senior Client Success Manager to join our team and help drive business value for our clients.

Why Pega?

Pega is a leader in strategic business applications, empowering companies to become more efficient, smarter, and customer-centric. Our team is passionate about delivering exceptional customer experiences and driving business growth.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role.

Contact Information:

Please contact us at [insert contact information] for more information about the role and the application process.

Equal Employment Opportunity:

Pega is an equal employment opportunity employer and welcomes applications from diverse candidates.

Disclaimer:

The information contained in this job description is accurate at the time of posting and may be subject to change.

Language:

The language of this job description is English.

Language Code:

The language code for this job description is en.



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