Infrastructure & Operations Analyst
hace 2 semanas
Avis Budget Group operates a network of rental stations and regional HQs. Infrastructure and end user support at these sites is provided by onshore and offshore partners who are managed by the ABG IT team.
You will support our partners and the central IT team using your local knowledge and language skills. You will also be able to translate between end users and the IT specialists of our partners. You will support the regional IT Business Partner with implementing IT processes in the region and improving the quality of technology services for the region.
To ensure success as an Infrastructure and Operations Analyst, you should have in-depth knowledge of business software and hardware systems (client and server), excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class Infrastructure and Operations Analyst helps resolving all IT issues quickly and effectively while maintaining a good relationship with the users.
You will report directly to the IT Business Partner. You will work with users on all levels of the organization, as well as supporting third party service desk agents, engineers and software developers.
The role will encompass the following main areas:
- Taking ownership of infrastructure changes in our rental station network
- Proactively identifying infrastructure problems and working with central IT, partners and suppliers to resolution
- Supporting IT infrastructure projects affecting the region
- Maintaining excellent relationship with local and foreigner IT suppliers and supporting central IT team and partners in communicating with local suppliers
- Supporting correct prioritization of IT support requests and their timely resolution
- Coordinating internal and external resources to debug and fix the most critical IT issues that affect our users
Your outstanding communication skills will help you to effectively talk to business users as well as IT specialists, and you will be confident in both supporting your internal customers and directing external suppliers. You may need to travel to visit our locations and support the investigation of problems or deployment of changes.
**Requirements**:
- Proven work experience as a Technical Support Engineer
- Knowledge of computer hardware and networking systems
- Ability to troubleshoot complex hardware and software issues with excellent problem identification, analysis and solving skills
- Outstanding organization, time management and interpersonal skills
- Ability to work independently in an organized manner with a high level of attention to detail
- Excellent written and verbal communication skills
- Strong customer focus
- Ability to think critically
- Flexible & adaptable towards an ever changing, fast moving business
You have to be fluent in the local language and English. Knowledge of an additional regional language is desirable.
Commented [SD1]: needs to remove the Central or add the other 3
Madrid
Madrid
Spain
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