Customer Representative

hace 4 semanas

Malaga, España Webhelp A tiempo completo

**Advisor**

**Location**
- Málaga, Spain**Language**
- Swedish***

**Description**:
**Looking for your chance to shine?**
This role is the ‘human face’ of the bank - providing excellent customer service and helping to resolve our customers’ issues. It’s all about giving the right solution, the first time.
This is a team role - working with other Swedish speakers and alongside advisors working in other European languages.

**What you’ll do**:

- Create an environment in which customers feel welcome and comfortable
- Make efficiency the second priority behind giving a first-class service
- Work within the policies and processes set up by Bank Norwegian.

**You’ll definitely**:

- Be native or bilingual level speaker of Swedish and Fluent in English
- Be able to show how you have dealt with customers in the past - either in a face-to-face role or in a call centre
- Have experience of working with a number of IT systems at once

**You might even**:

- Know what it feels like to work in a fast-paced, environment where workload can be heavy at times
- Know a thing or two about the banking sector

**What’s in it for you?**
- 39 weekly-hours schedule from Monday to Friday 08:00-16:00
- A modern office in Benalmadena, Malaga
- Option to work from home
- The opportunity to work in a multi-cultural, inclusive organisation
- Full product training and 1-2-1 support in your first few weeks in the role- Continuing support from Team Leader and Quality team
- Competitive salary with increases at 6 months and 24 months
- Senior Advisor status can be achieved after 8 months - and will open up the chance to earn a monthly bonus.
- 24 days holiday (pro-rata) every year
- Hybrid working model after training
- The chance to be involved with local social events
- Relocation package for anyone who has to move to take this role

**About Bank Norwegian**
Bank Norwegian was established in 2007 and has 1,7 million customers across Norway, Sweden, Denmark, Finland, Germany, and Spain. Bank Norwegian offers user-friendly and transparent products, such as credit cards, consumer loans, savings accounts, and insurances. Main services are distributed through the internet and self-service. Bank Norwegian is a branch of Nordax Bank AB (publ).

**About Webhelp**
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ23-001309-1-SWEDEN

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