Head of Service Management

hace 4 días


Gijon, España ArcelorMittal A tiempo completo

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53.3 billion and crude steel production of 71.5 million metric tonnes, while iron ore production reached 58.0 million metric tonnes. Our goal is to help build a better world with smarter steels. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

**Introduction**

Within IT Flat Europe organization, the Digital & IT Supply chain department is responsible for the IT Strategy of the Supply Chain function, including efficiency (process and system exploitation and optimization).

Scale-Up is a large IT-project within the Supply Chain domain which has a lot of integration tasks with all mills across Europe. Because of the sheer size of the project, the roll-out is managed per mill.

**What does the job entail?**

The Head of Service Management will have end-to-end accountability for the quality of the service provided to the business.

A primary target is customer satisfaction and meeting the Service Level Agreements / Experience Level Agreements.
- Coordinating and directing the activities of the Supply Chain Service Delivery Management team to ensure set goals are achieved.
- Tracking KPIs across domains, recommending methods of delivery improvement and seeing that actions are implemented on time.
- Report on service quality to higher management (Domains and Clusters)
- Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
- Ensuring internal and external service providers deliver services to the agreed contractual standards; set up and track Service Improvement Plans if required.
- Together with the IT4IT Department, analyze third-party as well as internal processes, and create strategies for service delivery optimisation Administrative tasks for onshore service providers.

**Who are we looking for?**

**Technical**:

- Working knowledge of ServiceNow
- Extensive experience in implementing and improving ITIL processes and procedures.
- ITIL Certifications (v3 or v4) a strong plus Ability to understand IT concepts and translate into business language.

**Managerial**:

- Experience in Service Delivery Management in a multi-cultural and complex environment.
- Leadership and team management
- Communication and motivation
- Organization and delegation Problem solving and decision-making.

**Requirements**:

- Minimum 5 years’ experience in Analyst tasks
- Master's degree in IT or Engineering Strong written and verbal communication skills with fluency in English. French, Dutch and/or Spanish are a plus.

**Why joining us?**
- You are proactive, innovative, curious, and bold. You are willing to understand, challenge and support our business needs.
- You want to evolve in a multicultural environment with more than 20 nationalities.
- To work in a fast moving, learning and collaborative environment
- You are looking for opportunities to develop and grow. With a competitive salary package

Don’t hesitate to apply

ArcelorMittal is proud to be an equal opportunity employer. We consider qualified applicants regardless their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or physical/mental disability.


  • Service Management Expert

    hace 4 semanas


    Gijon, España ArcelorMittal A tiempo completo

    ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53.3 billion and crude steel production of 71.5 million metric tonnes, while iron ore production reached 58.0 million metric tonnes. Our goal is to help build a better world...

  • Service Management Expert

    hace 4 semanas


    Gijon, España ArcelorMittal A tiempo completo

    ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53.3 billion and crude steel production of 71.5 million metric tonnes, while iron ore production reached 58.0 million metric tonnes. Our goal is to help build a better world...

  • Head of Transformation

    hace 2 semanas


    Gijon, España ArcelorMittal A tiempo completo

    We are seeking a talented and skilled senior professional leading the transformation and improvement of our Payroll and Personal Administration Shared Service Center in Spain. Reporting to the Head of Spain Payroll & PA SSC and playing a pivotal role in shaping the best-in-class business model and performance of this key organization focused on delivering...

  • Head Chef

    hace 2 meses


    Gijon, España Hotel Posada del Valle A tiempo completo

    We need a head chef from 1 July 2023 to help us out (either for one month or for the rest of the season, untill end September). We run a small rural hotel&restaurant in Asturias and guests enjoy the fact that we offer cosmopolitan food with a focus on fresh fruit and vegetables. Tasks \- Cooking and plating of a meal consisting of appetizer and fresh...

  • Head Chef

    hace 3 semanas


    Gijon, España Hotel Posada del Valle A tiempo completo

    We need a head chef from 1 July 2023 to help us out (either for one month or for the rest of the season, untill end September). We run a small rural hotel&restaurant in Asturias and guests enjoy the fact that we offer cosmopolitan food with a focus on fresh fruit and vegetables. Tasks \- Cooking and plating of a meal consisting of appetizer and fresh...


  • Gijon, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completo

    The company People are at the center of everything we do at TK Elevator - we work as one team, watch out for each other’s safety and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility. We are looking for talented people who want to start or develop their professional career with...


  • Gijon, España Axalta Coat. Sys. Spain A tiempo completo

    Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of...

  • Project Management

    hace 4 semanas


    Gijon, España TK Airport Solutions S.A. A tiempo completo

    **Group presentation**: At TK Elevator, our goal is to improve every airport’s efficiency and every traveler’s experience. This includes enhancing mobility for a growing number of passengers. That’s why we’re proud to be making airports smarter around the world. **Who we are**: Our advanced airport solutions add up to a smooth and swift passenger...


  • Gijon, España TK Airport Solutions S.A. A tiempo completo

    **Group presentation**: At TK Elevator, our goal is to improve every airport’s efficiency and every traveler’s experience. This includes enhancing mobility for a growing number of passengers. That’s why we’re proud to be making airports smarter around the world. **Who we are**: Our advanced airport solutions add up to a smooth and swift passenger...

  • Field Manager

    hace 4 semanas


    Gijon, España TK Airport Solutions S.A. A tiempo completo

    **Group presentation**: At TK Elevator, our goal is to improve every airport’s efficiency and every traveler’s experience. This includes enhancing mobility for a growing number of passengers. That’s why we’re proud to be making airports smarter around the world. **Who we are**: Our advanced airport solutions add up to a smooth and swift passenger...


  • Gijon, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Customer Lifecycle Management Graduate - León** **The Role** **Ebury Central León Office - Hybrid: 4...


  • Gijon, España Ebury A tiempo completo

    Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Customer Lifecycle Management Graduate/entry level - León** **The Role** **Ebury Central León Office...


  • Gijon, España Hotel Posada del Valle A tiempo completo

    Fantastic job opportunity for a young couple to help run a rural hotel in Asturias. This establishment is a 12 bedroom hotel and restaurant close to the mountains and the sea. It is a seasonal position that will run from mid-March to mid-October 2024. Tasks The jobs main focus is to ensure all visitors have a pleasant and warm experience and guests...

  • IT Administrator

    hace 2 semanas


    Gijon, España YourCode Recruitment A tiempo completo

    **IT Administrator - Application Manager** **Up to 65k EUR** **Remote in EU!** The YourCode Group is excited to work with a multi-award-winning IT service provider. Their services range from customized software development and implementing scaled, agile methods, such as SAFe, to consulting on agile processes and hosting seminars, and...

  • Finance Controller

    hace 4 días


    Gijon, España ArcelorMittal A tiempo completo

    Within Flat Europe organization, at ArcelorMittal Spain and reporting to CFO. The role aims to develop financial and control matrix controlling to monitor and achieve the business objectives. As Financial controller, you will act as real business partner of choice to identify & promote value creation initiatives across all functions. As Internal control...

  • Senior Project Manager

    hace 4 semanas


    Gijon, España TK Airport Solutions S.A. A tiempo completo

    **Group presentation**: At TK Elevator, our goal is to improve every airport’s efficiency and every traveler’s experience. This includes enhancing mobility for a growing number of passengers. That’s why we’re proud to be making airports smarter around the world. **Who we are**: Our advanced airport solutions add up to a smooth and swift passenger...

  • HR Director

    hace 4 semanas


    Gijon, España PCI Pharma Services A tiempo completo

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Position Summary Under the supervision of the...

  • HR Director

    hace 4 semanas


    Gijon, España PCI Pharma Services A tiempo completo

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Position Summary Under the supervision of the...

  • Desktop Support

    hace 3 semanas


    Gijon, España Sharp Brains Ltd A tiempo completo

    **Deskside Support Technician - Role and Responsibilities** - Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software - Proven work experience as Apple MAC Technician or similar role etc. - Hands on with MAC Deployment Services like JAMF or Airwatch. - Hands-on experience With Microsoft Intune deployment and management. - Hands-on...


  • Gijon, España Enterprise Mobility A tiempo completo

    **Descripción**: **¿Por qué Enterprise?** Enterprise Mobility es una multinacional lider mundial en el sector de la movilidad. Tiene una red mundial presente en unos 100 países, formada por cerca de 100.000 empleados, más de 9.500 oficinas y más de 1.7 millones de vehículos que trasladan a los clientes a donde necesiten ir. En España, Enterprise se...