Technical Writer

hace 2 semanas

Madrid, España IPC Systems A tiempo completo

IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Come be part of the new team that delivers ground-breaking products for our clients.

**DEPARTMENT**: Product Engineering-Operational Readiness

**REPORTING TO**: Group Leader - Technical Publications - SMTS 3

**LOCATION**: Madrid, Spain

***

**RESPONSIBILITIES**
- Create and review content to support end users, IPC technicians and partners:

- Using a topic-based DITA tool chain,
- Researching product management and development documents,
- Illustrate technical documentation with photographs, drawings, diagrams, and screenshots as needed.
- Test and update procedural material against developing versions of the product.
- Review and revise draft documents with input from developers and other stakeholders.
- Understand revision control and content management to coordinate work with multiple other writers.
- Produce deliverables in multiple formats (PDF, Help, EPUBS, etc.) for multiple audiences.

**Desirable Experience/Skills/Qualifications**
- Four-year degree in a related field (communications, English, computer science, engineering).
- 5+ years of technical writing experience in a development environment, documenting products that include both hardware and software components.
- Demonstrated excellence in writing clear and concise copy for multiple audiences on highly technical topics. - Familiarity and comfort with the dynamic nature of an Agile development process.
- Significant experience (> 2 years) creating content using an XML editing tool such as XMetaL or oXygen XML Editor or equivalent.
- Significant experience producing documentation in a structured environment that includes a content management system and multiple delivery outputs.
- Knowledge of the following:

- Server hardware, firmware and software
- Linux and Windows operating systems and system administration
- Telephony, including VoIP
- Network hardware and software
- Flexible and independent with excellent interpersonal and communication skills.
- Able to collaborate with cross-functional teams in geographically dispersed locations_._

**What's in It for You?**

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we're pleased to offer competitive benefits, including:

- Competitive Base Salaries and Performance Bonuses
- Private Health Insurance + Sodexo Transport Pass + Sodexo Restaurant Pass
- 22 Holidays per Year Plus Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- Access to "IPC University" our Internal E-Learning Platform
- Access to LinkedIn Learning
- Structured Onboarding Training and Peer Mentor Support
- Wellness Program
- Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

**Additional Information**:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

**IPC's Diversity Statement**:

- "The _IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities"_***
**- Bob Santella, Chief Executive Officer

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