Service Delivery Operations Analyst

hace 2 semanas

Barcelona, España QAD, Inc. A tiempo completo

Company Description
**QAD** is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
- We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment._

**Job Description**:
QAD is looking for a **Service Delivery Operations Analyst** to work with our Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD’s ERP software to our clients in the manufacturing area - this is the job for you

You will be part of a Global Customer support team and get an opportunity to work with the colleagues working out of different countries, you will get an exposure to learn and work on different advanced technologies and expand your responsibilities within the organization

**The position is remote based in Poland or Spain.**

**What you will do**:

- ** Handling of day to day issues that come up during our customer’s daily use** of the different Interoperability service offerings.
- Perform initial **triage, duplicate and analyze** customer reported issues.
- ** Management of customer and internal support incidents** by means of QAD’s ticketing system.
- ** Programming fixes/enhancements for existing functionality **to extend QAD’s standard features and non intrusive customization tools.
- Working either with the internal Service Delivery team, other QAD teams or external service providers in the resolution of reported incidents.
- Good customer engagement, good in direct communication with the Customers.
- Work closely with other QAD teams and do the collaboration on the reported issue.
- Verbal and Written communication skills.
- Continuous monitoring of the incoming issues.
- Continuously enhancing skills and acquiring related training.

**Qualifications**:

- Bachelor’s or master’s degree in Software Engineering, Computer Science or equivalent.
- Minimum of **1-2 years of Technical Support or Programming experience**.
- ** Intermediate programming skills in any language.**:

- Experience on Automation Solution and serialization, desirable.
- Familiar with Unix/Linux. Knowledge of databases. Knowledge of client/server architecture.

Additional Information
- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set

**About QAD**:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

LI-Remote

  • It Service Delivery Manager

    hace 3 días

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunityJoin our dynamic IT team dedicated to :Delivering high-quality IT services that meet the needs of our clients and staffImplementing and managing service delivery processes, metrics, and reportingContinuously improving our IT service delivery standards and practicesAs an IT Service Delivery Manager, you will oversee all aspects of our IT...

  • It Service Delivery Manager

    hace 3 días

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity Join our dynamic IT team dedicated to : Delivering high-quality IT services that meet the needs of our clients and staff Implementing and managing service delivery processes, metrics, and reporting Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects of our IT...

  • IT Service Delivery Manager

    hace 1 semana

    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity Join our dynamic IT team dedicated to: • Delivering high-quality IT services that meet the needs of our clients and staff • Implementing and managing service delivery processes, metrics, and reporting • Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee...

  • IT Service Delivery Manager

    hace 1 semana

    Barcelona, España Zurich Insurance A tiempo completo

    **Our opportunity** Join our dynamic IT team dedicated to: - Delivering high-quality IT services that meet the needs of our clients and staff - Implementing and managing service delivery processes, metrics, and reporting - Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects...

  • IT Service Delivery Manager

    hace 7 días

    Barcelona, Barcelona, España Zurich Insurance Company Ltd. A tiempo completo

    Our opportunity Join our dynamic IT team dedicated to: • Delivering high-quality IT services that meet the needs of our clients and staff• Implementing and managing service delivery processes, metrics, and reporting• Continuously improving our IT service delivery standards and practices As an IT Service Delivery Manager, you will oversee all aspects of...

  • Jr Operations Analyst

    hace 6 días

    Barcelona, España ORAIN TECHNOLOGIES SL A tiempo completo

    **About**: Orain is a pioneering SaaS Fintech company revolutionizing the offline micropayments industry with a comprehensive 360º intelligent solution. Our mission is to create innovative, secure, and sustainable solutions that cater to the needs of both users and merchants. We are committed to enabling the digitization of payments, enhancing sales point...

  • Manager Service Operations

    hace 4 semanas

    Barcelona, España SITA A tiempo completo

    Manager Service Operations-37103 **Profession** Service Operations **Work Location** Europe-Spain-Barcelona **Schedule** Full-time Description As** Manager Service Operations**, you will provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs. You will assure SITA's...

  • IT Service Delivery Manager

    hace 1 semana

    Barcelona, España Zurich Insurance Company Ltd. A tiempo completo

    Our opportunity   Join our dynamic IT team dedicated to:   • Delivering high-quality IT services that meet the needs of our clients and staff • Implementing and managing service delivery processes, metrics, and reporting • Continuously improving our IT service delivery standards and practices   As an IT Service Delivery...

  • Global Service Delivery Director

    hace 2 días

    Barcelona, España Unilabs A tiempo completo

    We have high ambitions for the 3 coming years and in order to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre professional to help make this journey successful. Reporting to the Chief Information Officer (CIO), the Global Service Delivery Director is...

  • Service Delivery Manager

    hace 1 mes

    Barcelona, España Seidor A tiempo completo

    **Humanizando la Tecnología.** Somos una gran empresa con alma de **Start-up**. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí. Por ello buscamos **personas inquietas, **que les **motiven los retos y con ganas de crecer personal y profesionalmente**, que se unan a nuestro equipo para tener un** impacto positivo** en el mundo...

  • Global Service Delivery Director

    hace 11 horas

    Barcelona, España Unilabs A tiempo completo

    We have high ambitions for the 3 coming years and in order to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre professional to help make this journey successful.Reporting to the Chief Information Officer (CIO), the Global Service Delivery Director is responsible...

  • Drives Service Operations Manager

    hace 1 semana

    Barcelona, España ABB A tiempo completo

    **Drives Service Operations Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Senior Manager Service Operations

    hace 1 día

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    Overview: **_ WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT_** SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through: - Communication - connecting aircraft and people around the...

  • Workplace Service Analyst

    hace 1 mes

    Barcelona, España Unilabs A tiempo completo

    Unilabs is seeking a highly motivated and detail-oriented Workplace Service Analyst to join our team in the Hospital & Health Care industry. As a Workplace Service Analyst, you will play a critical role in supporting the day-to-day operations of our diagnostic facilities. We are an international group of diagnostics professionals and supporting team members,...

  • Drives Service Operations Manager

    hace 3 días

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Drives Service Operations Manager

    hace 3 días

    Barcelona, España Abb Schweiz Ag A tiempo completo

    Drives Service Operations ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Jr Operations Analyst

    hace 3 días

    Barcelona, España Orain Technologies Sl A tiempo completo

    About Orain is a pioneering SaaS Fintech company revolutionizing the offline micropayments industry with a comprehensive 360º intelligent solution. Our mission is to create innovative, secure, and sustainable solutions that cater to the needs of both users and merchants. We are committed to enabling the digitization of payments, enhancing sales point...

  • Service Desk Analyst

    hace 1 día

    Barcelona, Barcelona, España psd group A tiempo completo

    Service Desk AnalystSummaryLocation: BarcelonaDay Rate: Up to €150 p/dayDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel. They are looking to hire a Service...

  • Customer Service/operations Manager

    hace 1 mes

    Barcelona, España AkzoNobel A tiempo completo

    **Date**:May 26, 2023 **Location**: Barcelona, ES **Company**:AkzoNobel We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux,...

  • Manager Service Operations

    hace 1 mes

    Barcelona, España SITA Switzerland Sarl A tiempo completo

    **Overview**: As the Service Operations Manager you will be responsible for providing leadership and operational management of the SITA FOR AIRCRAFT Network Operation Centre (NOC), improving service availability, maintaining quality and delivering key services to the business at expected service levels. The role is responsible for providing support of the...