Clinical Trial Coordinator
hace 4 semanas
Chubb is looking for a Clinical Trial Hub Coordinator to join us during 12 months and helping us in coordinating the downstream processing of clinical trials Manage inquiries, support underwriters in the underwriting process, ensure service standards are met, and drive efficiency in administrative processes. Be a key knowledge resource and facilitate communication with affiliates and the shared service center. Your expertise can make a difference"
The role encompasses the following activities:
- Coordinate the downstream processing of clinical trials business and managing the end-to-end process including completion of data in the different systems and other hand-off sheets.
- To field direct queries from brokers or clients on their clinical trials programmes.
- Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record.
- Aid underwriters in tracking Drug or Device accumulations.
- Act as a knowledge resource point on clinical trials for underwriters on specifics of clinical trial issuance. A key aspect is the liaison with regional leaders to ensure up to date Network information. Support underwriters by providing underwriting, regulatory and compliance information, and advice on programme structure.
- To ensure that CHUBB’s Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programmes.
- Liaise with Affiliates where necessary to ensure issuance of documents utilising influencing skills and rapport to achieve better than standard turnarounds.
- To work with Shared Service Centre to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.
- Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure.
- Drive development of more efficient processes.Support Underwriting by solving IT issues and liaising with the Helpdesk.
Key Responsibilities:
- To ensure that all Clinical Trial programmes are implemented to agreed service standards and corporate guidelines.
- Working with Shared Service Centre to guide/support them in account handling activities
- Supporting Underwriters in the underwriting process and file maintenance
- Ensure Trial Workbooks are prepared, maintained and completed in accordance with the Global Services Department standards.
- Communicating building relationships with Underwriters, Clinical Trial Global Network controller, Clients, Brokers, Chubb Offices and other external parties such affiliate relationships
- To work within the framework of CHUBB ethical and service standards.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Trial Process
- Ensure support to the Global Services department for any multinational insurance task that may be needed.
- Incidental work that may be required to be completed that may be outside the scope to day to day work requirements.
What we offer in return:
- 30+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Life and accident insurance
- Meal allowance
- Pension plan
- Flexible compensation scheme
- Gympass
- Comprehensive Learning & Development offer
**Requirements**:
- Advanced level in French(C1) is a must. High level in English and Spanish desirable.
- Insurance Certification is desirable.
- Bachelor's degree in business administration, economics, engineering or insurance is desirable.
- Experience of servicing multinational insurance programmes is an advantage.
- Working experience of Casualty Insurance is an advantage.
- Experience on highly service driven roles on the insurance industry - ability to manage workloads, prioritisation and solution minded.
- Practice of underwriting process and reinsurance process is an advantage.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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