Clinical Trial Hub Coordinator

hace 6 meses

Madrid, España Combined Insurance A tiempo completo

The role encompasses the following activities:

- Coordinate the downstream processing of clinical trials business and managing the end to end process including completion of Workbooks, WORLDcert (bespoke trials system) and other hand-off sheets.
- To field direct queries from brokers or clients on their clinical trials programmes.
- Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record.
- Aid underwriters in tracking Drug or Device accumulations.
- Act as a knowledge resource point on clinical trials for underwriters on specifics of clinical trial issuance. A key aspect is the liaison with Lou Butler to ensure up to date Network information. Support underwriters by providing underwriting, regulatory and compliance information and advice on programme structure.
- To ensure that CHUBB’s Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programmes.
- Liaise with Affiliates where necessary to ensure issuance of documents utilising influencing skills and rapport to achieve better than standard turnarounds.
- To work with Shared Service Centre to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.
- Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure.
- Drive development of more efficient processes. Support Underwriting by solving IT issues and liaising with the Helpdesk.

**Key Responsibilities**:

- To ensure that all Clinical Trial programmes are implemented to agreed service standards and corporate guidelines.
- Working with Shared Service Centre to guide/support them in account handling activities
- Supporting Underwriters in the underwriting process and file maintenance
- Ensure Trial Workbooks are prepared, maintained and completed in accordance with the Global Services Department standards.
- Communicating building relationships with Underwriters, Clinical Trial Global Network controller, Clients, Brokers, Chubb Offices and other external parties such affiliate relationships
- To work within the framework of CHUBB ethical and service standards.
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Trial Process
- Incidental work that may be required to be completed that may be outside the scope to day to day work requirements.

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