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Clinical Trial Coordinator
hace 2 meses
Chubb is looking for a Clinical Trial Hub Coordinator to join us for 12 months, helping us in coordinating the downstream processing of clinical trials. Manage inquiries, support underwriters in the underwriting process, ensure service standards are met, and drive efficiency in administrative processes. Be a key knowledge resource and facilitate communication with affiliates and the shared service center. Your expertise can make a difference
The role encompasses the following activities:
Coordinate the downstream processing of clinical trials business and manage the end-to-end process, including completion of data in various systems and hand-off sheets.
Field direct queries from brokers or clients on their clinical trials programmes.
Aid underwriters in completing the Clinical Trials underwriting process and maintaining an accurate policy record.
Aid underwriters in tracking Drug or Device accumulations.
Act as a knowledge resource point on clinical trials for underwriters regarding the specifics of clinical trial issuance. Liaise with regional leaders to ensure up-to-date Network information. Support underwriters by providing underwriting, regulatory and compliance information, and advice on programme structure.
Ensure that CHUBB's Service Standards are met and, if possible, exceeded in the implementation of Multinational Clinical Trial Programmes.
Liaise with Affiliates where necessary to ensure issuance of documents, utilising influencing skills and rapport to achieve better than standard turnarounds.
Work with the Shared Service Centre to ensure that all administrative activities related to global programmes are completed on time and to a high level of quality.
Coordinate closely with Credit Control to ensure payments occur on the non-regular payment structure.
Drive the development of more efficient processes.
Support Underwriting by solving IT issues and liaising with the Helpdesk.
Key Responsibilities:
Ensure that all Clinical Trial programmes are implemented to agreed service standards and corporate guidelines.
Work with the Shared Service Centre to guide/support them in account handling activities.
Support Underwriters in the underwriting process and file maintenance.
Ensure Trial Workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards.
Communicate and build relationships with Underwriters, Clinical Trial Global Network controllers, Clients, Brokers, Chubb Offices, and other external parties such as affiliate relationships.
Work within the framework of CHUBB ethical and service standards.
Assist where required with ongoing Projects identified throughout the year for better improvement to the Trial Process.
Ensure support to the Global Services department for any multinational insurance tasks that may be needed.
Complete incidental work that may be required outside the scope of day-to-day work requirements.
What we offer in return:
30+ days of vacation a year
2 days working from home option + additional flexible days
Working from home allowance
Entry time flexibility
Life and accident insurance
Meal allowance
Pension plan
Flexible compensation scheme
Gympass
Comprehensive Learning & Development offer
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