Customer Services Agent
hace 2 semanas
Role reports to: Customer Service Manager
Location: Madrid office
**Purpose**
The purpose of a Customer Service Agent at Medline is to offer our clients excellent sales advice and incident resolution in collaboration with the Sales department in particular, and with other key departments in general.
Specifically, we are looking for a colleague to support the Sales team both in Spain and in Portugal, therefore **Spanish and Portuguese are absolutely necessary** for this position.
**Activities & Responsibilities**
- Enter customer orders into the system - QAD
- Constantly monitor the orders from their introduction in the system to the issuance of the invoice
- Resolve order incidents in collaboration with the assigned Account Manager to provide an excellent customer experience according to internal processes and policies
- Review all reports on a regular basis to ensure proper maintenance, support month-end,and year-end closings
- Complete required training to allow you to perform the job with the greatest efficiency.
- Perform any other task that is within the scope, spirit and purpose of the role, as requested by the Account Manager or direct department manager
**Job **Requirements**
- Bilingual level in Spanish and Portuguese
- Intermediate level of English
- High usability of MS Office (Word, Excel, PowerPoint, etc.)
- Valuable experience of at least one year in the customer service department, especially in the Medical Devices sector.
- Higher or intermediate-level training in Administration
- Ability to be methodical, organized and prioritize tasks in a high-workload environment
- Customer Orientation with high communication skills
- Capacity for teamwork
**What benefits do we offer?**
- A hybrid work system: three days at home/two at the office
- Flexible schedule
- Shorter working day every Friday of the year, the months of July and August and at Christmas
- Meal vouchers
- Life insurance, medical insurance, and pension plan
- Language classes and license from LinkedIn Learning in search of continuous learning
- Environment with restaurant services, gym, bank, post office and transport
- Team building events throughout the year to promote team coherence :)
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