Dutch Customer Service Agent
hace 3 semanas
Are you a people person and like helping others than this position is for you We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure Live in the birthplace of paella and experience all that the city has to offer.
Tasks
For one of the biggest Energy suppliers in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.
The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:
- invoicing and the dunning process
- payments (incl. dropping procedure of customers, payments plans, deferred payments and when to cancel costs
- tariff changes (incl. proposing a product change or a discount)
- To treat complains
- To do retention
- To increase clients satisfaction while building and maintaining
- good and long-term customer relationships
- To handle move requests
**Requirements**:
- Native Dutch + English
- Experience with CRM systems & MS Office
- Strong communication skills (oral and written)
- Good logical and analytical thinking
**Benefits**:
- Paid training
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities
- Relocation package available
**Location**: Valencia (Spain)
**Working hours**:
- Monday - Friday : from 09h00 till 19h00
WFH There are remote options available but always in consultation with the company. Training is always on site, but afterwards the company is open to discuss WFH. How much days depends on performance, attitude and the project (and manager).
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