Digital Delivery Manager
hace 6 días
Hotelbeds is the world´s leading bedbank.
The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.
The company is headquartered in Palma de Mallorca, Spain.
JOB DESCRIPTION:
THE OPPORTUNITY
PRIMARY PURPOSE OF THE POSITION
We are seeking a creative, proactive, organized, and eager-to-learn person ideally with knowledge of the travel industry and preferably accommodation wholesale to be able to also play an instrumental role on the re-shaping of the Customer Experience & Automation technology and data stack, evolving it to respond to increasing business needs.
If selected to fill this job vacancy, you will work closely with the wider Customer Experience & Automation team, as well as working collaboratively with the Product Management, Business Intelligence, and IT teams.
RESPONSIBILITIES
- Manage the complete programs, projects, initiatives and backlogs of Customer Experience & Automation area, report on compete portfolio and backlog progress status and risks.
- Manage project development from initiation to closure and be accountable for project results (requirements, QA, time, cost and return vs estimate).
- Develop and maintain concise and transparent relationships across the department and encourage a collaborative approach with cross-functional initiative teams (including representatives from other functional, areas and external providers).
- Assist in the Customer Experience & Automation team workload prioritization aligned to the whole team and Company-wide projects and priorities.
- Review team change requests to systems and respond with schedule/cost impact with alternatives.
- Prioritize team reported incidents and follow up on their resolution.
- Assist in the day to day to Customer Experience & Automation team members in the use of the new tools.
- Participate in I+D Customer Experience & Automation solutions projects, usage of AI, Big Data, System integrations, etc.
- Be on top of industry and technology trends.
ESSENTIAL SKILLS
- At least 5 years’ experience in similar role.
- Some experience in Cloud architecture and management (especially AWS and GCP).
- Strong communicator with great verbal and written skills both in Spanish and English.
- Knowledge of Google Analytics.
- Proficient in digital customer engagement platforms (ideally Marketo), Content Management Systems (ideally Drupal) and CRMs (ideally Salesforce).
- Experience in evaluating and comparing software solutions for the business.
- Some knowledge in software programming.
- A genuine interest and experience in the hotel and accommodation industry (Travel industry).
- Supplier management experience or working within an agency environment managing multiple suppliers is a desirable.
- Negotiation skills are key to this role.
- Highly professional work ethic.
- Exceptional attention to detail and project management skills.
- Excellent presentation skills.
- Solution focused.
- Customer oriented.
- Win-win mindset.
- Team player.
- Transparent and open personality.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
-
Digital Acquisition Manager
hace 7 meses
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Delivery Manager
hace 7 meses
Cornellà de Llobregat, Barcelona provincia, España Glintt Global A tiempo completoEn Glintt global imaginamos y creamos soluciones tecnológicas de vanguardia para las organizaciones que liderarán el futuro digital. Somos un equipo en rápido crecimiento de más de 300 personas apasionadas por la tecnología, las personas y la satisfacción del cliente. Creemos que somos parte activa de una sociedad y un mundo cambiantes. Estamos seguros...
-
Sales Associate
hace 7 meses
Mallorca, Illes Balears provincia, España Pas Normal Studios A tiempo completo**Palma Flagship Store, Mallorca** Are you a skilled Social Media user with a proven track of driving growth and creating a digital community? At Pas Normal Studios Mallorca, we are seeking for a new sales associate that can be Community manager. Your main objectives As a Sales associate & Community manager, you will have an important role in managing all...
-
Strategic PMO Project Manager
hace 2 meses
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Experiences and F&b E-commerce Manager
hace 4 días
Mallorca, Illes Balears provincia, España Melia Hotels International A tiempo completo**Experiences and F&B E-Commerce Manager** **_“Escojas la historia que escojas, tú eres el protagonista”_** En **Meliá Hotels International**, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces. Estamos a tu lado para...
-
IT Manager
hace 1 mes
Mallorca, Illes Balears provincia, España Aethos A tiempo completo**Who We Are**: Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just...
-
Content Manager
hace 4 días
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Area Market Manager
hace 3 meses
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Emea Sales
hace 7 meses
Illes Balears provincia, España Iberostar A tiempo completoEMEA Sales & Promotions Traffic Manager Inscribirme a esta oferta - Localidad: Palma de Mallorca - Provincia: Islas Baleares - País: España - Perfil: SALES OPERATIONS - Nº Vacantes (puestos): 1 - Centro: Sede Corporativa Palma de Mallorca - Tipo de oferta: Oficinas Funciones - En Iberostar estamos buscando incorporar un/a EMEA Sales & Promotions Traffic...
-
Loyalty Marketing Manager
hace 6 días
Mallorca, Illes Balears provincia, España Melia Hotels International A tiempo completo**Loyalty Marketing Manager** **_“Escojas la historia que escojas, tú eres el protagonista”_** En **Meliá Hotels International**, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces. Estamos a tu lado para ayudarte a ir...
-
Atc Delivery Manager
hace 5 días
Tres Cantos, Madrid provincia, España Siemens Rail Automation S.A.U. A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Community Manager
hace 7 meses
Artà, Illes Balears provincia, España La Nave Nodriza A tiempo completoCOMMUNITY MANAGER EN ARTÀ El estudio creativo y de comunicación La Nave Nodriza busca a un Community Manager con experiência. Horario: Media jornada. Ubicación: Artà. Mallorca Modalidad: Híbrido (remoto + presencial). Es imprescindible vivir en la isla de Mallorca Imprescindible: - Experiência demostrable como Community Manager. - Conocimiento...
-
Client Optimization Manager
hace 6 días
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHotelbeds is the world´s leading bedbank. The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller. Operating under the Hotelbeds brand in the wholesale channel...
-
Yield Manager Poland
hace 4 días
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Global Service Delivery Manager
hace 7 meses
Unión, Murcia provincia, España Exclusive Networks A tiempo completo**EXCLUSIVE NETWORKS** |** **Introduction** Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with...
-
Health & Safety Manager
hace 14 horas
Illes Balears provincia, España Switch Mobility A tiempo completoCONTRACT TYPE Permanent MAIN LOCATION HQ HOURS Full-time Job Title: Health & Safety Manager **Salary**: £Competitive Location: Spain Hours: Monday to Thursday 08:00am to 16:45pm, Friday 08:00am to 12:30pm Contract: Permanent The Future of Urban Mobility: If you have seen one of London's iconic red double decker’s then you have seen Switch Mobility. We...
-
Digital Experience Concierge
hace 7 meses
Calvià, Illes Balears provincia, España The Donna Portals S.L A tiempo completoAt The Donna Portals we are looking for Digital Experience Concierges for our recently renovated 5* boutique hotel located on the seafront in Portals Nous. The mission of the position is to guarantee the customer the best digital experience during their stay at the hotel, exceeding their expectations and anticipating their needs. The requests and needs of...
-
Yield Manager Central Europe Team
hace 6 días
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
-
Senior Digital Marketing Manager
hace 5 días
Cáceres provincia, España C&C Group A tiempo completo**Department / Function**: Marketing **Location**: Any core C&C office, e.g. London, Bristol, Glasgow **Contract Type**: Permanent **Working Pattern**: Full-time **C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably...
-
Sourcing Business Development Manager
hace 2 meses
Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completoHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
