Manager, Partner Success Vacation Rentals

hace 2 meses

Madrid, España Vrbo A tiempo completo

**Manager, Partner Success Vacation Rentals, Enterprise Mid-Market, Southern Europe**

Here at Expedia our mission is to power global travel for everyone, everywhere. We're looking for a Manager for our Partner Success South of Europe (SoEU) Enterprise and Mid-market team (EMM) based in Madrid to help us make this a reality The Manager will be responsible for part of account managers’ portfolios in the team, and will report to the SoEU EMM Senior Manager.The Manager's main responsibility will be leading part of the SoEU EMM teamresponsible for ensuring our Partners’ inventory is competitive, attractive, and relevant for Vrbo’s fast-growing global traveler base.In doing so, the team will work hand-in-hand with South of Europe Property Managers to improve performance by coaching and influencing partners to take actions to improve booking conversions by smartly utilizing the power of Expedia Group’s unique data insights. This role is central to our account management mission of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that Expedia Group brands’ global customers always find the most suitable Vacation Rental.

**Role’s responsibilities**:

- Leads part of the Partner Success Account Managers South of Europe team
- Responsible for the performance and growth of portfolios assigned to the team
- Coaches and inspires team members to achieve/exceed their targets
- Sets expectations for team members and provides market reviews to leadership, participating in target setting procedures
- Motivates the team and creates an inclusive and diverse environment
- Works with the team to develop individual development plans addressing employee needs and meeting team goals
- Evaluates performance regularly, identifying learning needs
- Provides constructive feedback and coaching to encourage ongoing development
- Clarifies roles, accountabilities and decision making among team members
- Helps and coaches team members to prioritize and link daily work to broader objectives
- Manages workloads to ensure all team members are fully deployed and skills are matched to work requirements
- Hires and onboards new team members
- Prioritizes team morale, inclusive culture, productivity, and celebrating team wins
- Promotes collaboration among team members
- Provides guidance to others and coaches on specific strategies to identify customer's needs and expectations to address them effectively
- Develops and monitors measures to ensure the organization's products, services, and solutions continue to perform against customer's needs/expectations
- Identifies unique product, service, and solution bundles that differentiate the company from its competitors and demonstrate the value proposition of a continued partnership
- Creates logical business cases, adapting relevant information to the audience to drive resolution and the most favorable outcome to meet business needs
- Identifies both internal and external partner/stakeholder needs and concerns to proactively address them and communicate benefits for maximum value of all parties involved
- Involves and builds relationships with stakeholders to create clear and effective lines of communication and feedback
- Understands complex offerings and coaches teams to tailor solutions to meet the unique needs of the customers
- Has advanced understanding of products, technologies, offerings, etc., and coaches colleagues in building their knowledge, including using tools to do so
- Leverages knowledge of competitors’ products and services as well as their strengths and weaknesses to compare choices
- Uses industry and analytical knowledge to develop a holistic point of view including competitor insights, trends, and potential impacts internally and externally
- Has a strong understanding of the territorial influences and customer's demands to identify key opportunities
- Understands competitor products, services, and marketing strategy
- Creates plans to distribute, manage, and optimize global accounts
- Uses strategic industry knowledge to create plans to meet customer's needs
- Establishes new and fosters existing trusted relationships with key decision makers on customer's accounts
- Contributes ideas regarding how to create business opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to strengthen and grow customer's accounts
- Looks for signals that the customer's may need additional products/services and navigates through the appropriate organization channels to ensure important customer account business issues are identified and acted upon

**Who you are**:

- 3-5 years relevant experience in relevant field
- People management
- Functional/ Technical Skills
- Effective coach in managing diverse teams
- Excellent analytical skills
- Impactful communicator
- Proficient in Italian, Spanish and English

**About Expedia Group**

© 2021 Expedia, Inc. All rights

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