Consumer Care Technician

hace 2 semanas


Barcelona, España Babel Profiles A tiempo completo

Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Let’s get in touch

Our client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for new talent to be part of their customer care team at their headquarters in Barcelona.

You would be a great fit if you have a passion for social media networks, excellent English and Spanish communications skills and two years of experience with customer-facing jobs

**Languages**:

- Native level of Spanish
- Fluent level of English
Barcelona
- Competitive Salary
- Pharmaceutical
- Temporary

**Main Responsibilities**:

- Leading, encouraging, and inspiring the customer service team and the contact center
- Managing day-to-day operations and ensuring best-in-class, tailored customer service is provided
- Setting internal guidelines and protocols for the consumer communication style (SLA)
- Define crisis management procedures at a corporate level
- Controlling fraudulent behavior within the Community (related to QR code scanning)
- Implementing and pursuing different strategies in order to ensure an excellent customer experience on every occasion

**Core Skills/experience**:

- Relevant experience in defining customer journeys, customer experience management, and crisis management
- Experience in team management and a strong sense of teamwork
- Excellent verbal and written communication skills
- Proactive, organized, and able to work under time pressure
- Hands-on attitude and positive approach to lead the change

**What’s on offer**:

- Competitive Salary
- Flexible working hours between 7:30 and 20:00
- 1,5-hour lunch break
- Hybrid working model
- Private health and -life insurance
- 24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
- Personal
- and professional growth opportunities

**Our recruitment process**:

- Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
- Step 2: Short interview with the HR Specialist
- Step 3: Interview with the Hiring Manager
- Step 4: Interview with the team


  • Consumer Care Techinician

    hace 2 semanas


    Barcelona, Barcelona, España ISDIN A tiempo completo

    About usWe are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified.However, forming part of the solution also comes with great...

  • Consumer Care Techinician

    hace 3 semanas


    Barcelona, España ISDIN A tiempo completo

    About us We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives. We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with...

  • Consumer Care Technician

    hace 2 semanas


    Barcelona, Barcelona, España Babel Profiles A tiempo completo

    Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Let's get in touchOur client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for new...


  • Barcelona, España Babel Profiles S.L A tiempo completo

    Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Let's get in touch! Our client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for...


  • Barcelona, España Babel Profiles A tiempo completo

    Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Let’s get in touch! Our client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for...


  • Barcelona, España Fresenius Medical Care A tiempo completo

    Level Description 'Technician' Leveling Guide consists of jobs that accomplish work through a specialized knowledge or skills gained through a combination of vocational education, training, apprenticeship (craft, skilled and semi-skilled), and experience. This career stream will be most commonly applied to manufacturing technician job profiles. Market...


  • Barcelona, Barcelona, España Fresenius Medical Care A tiempo completo

    Level Description 'Technician' Leveling Guide consists of jobs that accomplish work through a specialized knowledge or skills gained through a combination of vocational education, training, apprenticeship (craft, skilled and semi-skilled), and experience. This career stream will be most commonly applied to manufacturing technician job profiles. Market...


  • Barcelona, España Eurofragance A tiempo completo

    **Why do an intership at Eurofragance?** - In Eurofragance you will be part of the exciting world of smells and fragrances with our **Passion**, **Performance** & **Entrepreneurship** values. - You will grow and learn in a company in constant growth and expansion. - You will have the opportunity to develop with top professionals in the sector. - You will be...


  • Barcelona, España Eurofragance A tiempo completo

    **Why do an intership at Eurofragance?** - In Eurofragance you will be part of the exciting world of smells and fragrances with our **Passion**, **Performance** & **Entrepreneurship** values. - You will grow and learn in a company in constant growth and expansion. - You will have the opportunity to develop with top professionals in the sector. - You will be...


  • Barcelona, España The Gb Foods, S.A. A tiempo completo

    .At GBfoods we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others.Our Purpose "Celebrating local flavours" is to empower and take care of each of the local communities we belong to and to...


  • Barcelona, Barcelona, España The Gb Foods, S.A. A tiempo completo

    At GBfoods we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others.Our Purpose "Celebrating local flavours" is to empower and take care of each of the local communities we belong to and to bring...


  • Barcelona, España The Gb Foods, S.A. A tiempo completo

    At GBfoods we offer culinary solutions in several countries of Europe and Africa with prestigious leading local brands, including Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L, Grand'Italia and Blå Band, among others. Our Purpose "Celebrating local flavours" is to empower and take care of each of the local communities we belong to and to...


  • Barcelona, España ABB A tiempo completo

    **Workshop & Repairs Technician**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Consumer Panel Recruiter

    hace 3 semanas


    Barcelona, España Eurofins A tiempo completo

    **Company Description** Do you want to develop your career in an international company with a multicultural environment working with the biggest local and global organizations in FMCG? If so, SAM has the right opportunity for you! We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal...


  • Barcelona, España Consumer Healthcare A tiempo completo

    .Finance Data Analytics Functional LeadLocation: BarcelonaAbout the jobAt Sanofi, we're committed to providing the next-gen healthcare that patients and customers need. It's about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Join our Data and Analytics team as Finance Data Analytics Functional...


  • Barcelona, España Acttif A tiempo completo

    País : España Provincia : Cataluña Provincia : Barcelona Categoría : Comercio Tipo de contrato : Indefinido Jornada laboral : Completa Descripción del puesto The Opportunity With the globalization of Puig and the continuous growth in new categories, brands and markets, the Beauty & Fashion Global Consumer & Shopper Insights team is looking for a...


  • Barcelona, España Acttif A tiempo completo

    País : España Provincia : Cataluña Provincia : Barcelona Categoría : Comercio Tipo de contrato : Indefinido Jornada laboral : Completa Descripción del puesto The Opportunity With the globalization of Puig and the continuous growth in new categories, brands and markets, the Beauty & Fashion Global Consumer & Shopper Insights team is looking for a...

  • Cloudcare Technician

    hace 4 semanas


    Barcelona, España Medtronic A tiempo completo

    **Careers That Change Lives **Diabeter is a company of Medtronic with various certified center dedicated to providing comprehensive and individualized care for insulindependent patients with Diabetes. Based in the Netherlands and in Saudi Arabia, we are one of the largest diabetes specialist centers in Europe, currently managing well over 4000 patients. The...


  • Barcelona, España Consumer Healthcare A tiempo completo

    Country Quality ManagerLocation: Barcelona, SpainAbouttherole:Ready to push the limits of what's possible? Join Sanofi CHC in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Country Quality Managerwithin our Global Quality Team, you'll...


  • Barcelona, España PUIG, S.L. A tiempo completo

    The Opportunity With the globalization of Puig and the continuous growth in new categories, brands and markets, the Beauty & Fashion Global Consumer & Shopper Insights team is looking for a Consumer Insights Executive to join the team. This role reports to the Global Consumer & Shopper Insights Senior Manager and will support in the development of the...