Partner Success Representative

hace 7 meses

Madrid, España EasyPark Group A tiempo completo

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

**The Role**

Your main responsibility will be to secure a seamless implementation of the Easypark system by configuring, maintaining and supporting sold products and services for our partners.

As PSM we contribute to building solid relationships by daily operational contact with our Partners. We are the first point of contact when something isn’t working but also when it’s working successfully.

We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.

**You will contribute & make an impact through**:

- Providing excellent operative support to new and existing partners
- Configuration of parking tariff and area mapping.
- Implementation of Easypark standard services.
- Quality assurance, testing and maintenance of products and services sold while striving for continuous improvement.
- Order, review and roll-out of point of sales marketing material.
- Maintaining an ongoing discussion with EasyPark’s Central R&D department and Product support teams.
- Collaboration across departments e.g. IT, app development, procurement and customer service.
- Training and supporting customer service representatives and others on EasyPark services.
- Ensuring data quality in the CRM system

**About you**
- We don’t know you yet, but you might recognize yourself in the following:_
- Excellent customer relationship management skills and strong interest in helping customers.
- Good planning and self-management skills. Proven involvement in project management is appreciated.
- High affinity for digital products, proficient in Microsoft Office products (specifically Excel)
- Native in the Spanish and Portugese language and fluent in English and proficiency in other Nordic/ C&S language is a plus.
- Change management, resilience and positive attitude towards change

**Your background**- Previous experience working with Customer Success for Corporate Customers within a SaaS Company.
- Excellent verbal and written communication skills in local language and proficient in English, further European language is a plus.
- Previous experience in collaborating across departments.
- Good analytical skills to interpret data and identify patterns.

This role is based in **Madrid, Spain.**

**Life at EasyPark**

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.

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