Customer Success Manager

hace 3 meses

Madrid, España Formalize A tiempo completo

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position

**The opportunity and what we offer**

Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse and international team

**Responsibilities**
- Work closely with our customers to solve problems, create value and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable

**Qualifications and about you**
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent and dedicated
- Professional fluency in English
- Native fluency in French
- You thrive in an environment where you contribute to maintaining a high momentum

**About Formalize**

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan and Madrid. Currently we are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups.

Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story.

This initial chapter has been within whistleblowing compliance and meeting those regulations. Along the way we established strong partnerships and a base of satisfied customers. Our commitment was recognized through the best customer support, which earned us reputation as a customer-centric pioneer. But now, we extended our expertise to a larger compliance universe including data compliance, risk and privacy.

Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet, and foresee, the evolving needs of our users - ensuring businesses remain compliant and confident in their operations.

**Traits that describe our culture and employees**:

- We are all very goal orienteered and hardworking
- We are responsible, and we like accountability
- We are connecting, and we like to build meaningful relationships
- We are optimistic and like to laugh and have a positive atmosphere
- We like to dream big and to have clear visions for the future

**Test in the recruitment process**
- Fit between the person and work tasks
- Fit between the person and the colleagues in the team
- Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

**Recruitment Process**
- Completion of Talent test
- 15 minutes online interview with our Talent Acquisition team
- 30 minutes online interview with our hiring manager
- 60 minutes in-person final interview with hiring manager and CRO / Head of Sales

We will hold interviews and hire on an ongoing basis. For mo

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