Assistant Director of Revenue

hace 7 meses

Sant Joan de Labritja, España Six Senses Ibiza A tiempo completo

As Director of Revenue & Distribution, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

**Duties and Responsibilities**

In this role, I will support the Director of Revenue & Distribution (DORD), ensuring an efficient operation of the Revenue/ Reservations department to provide exceptional products and services within brand operating standards.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will continually focus on revenue generation and profile building for our resort and spa and for Six Senses.

I will manage daily inventory and availability, ensuring the relevant and requested room types are frequently available.

I will follow the overall pricing strategies set by the DORD along with the Director of Sales & Marketing (DOSM) and Group Director of Revenue Management to ensure all target market segments are developed for the long-term benefit of the property’s business and growth.

I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows. Process advance deposits on reservations. Track future room availabilities based on reservations. I can determine room rates based on the selling tactics of the resort. I will oversee the management of the guest history and profile system in conjunction with the Reservations Manager.

I will assist the decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process. Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.

I will continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks, and allotments. I will ensure that all set policies, procedures, best practices are in place and rigorously enforced.

I will ensure smooth operations during the DORD’s absence (leave/holidays), acting as a representation of the Revenue and Reservations department.

An important part of the role is to interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Director of Revenue & Distribution and/or General Manager.

In partnership with the DORD, I will ensure daily, weekly and monthly revenue management reports are up to date and are completed in accordance with Six Senses standards. Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted and/or as instructed by DORD. Ensure rate and inventory parity on all direct channels and strives for parity across all selling channels.

I will advise room status to all concerned departments using PMS and other available reports. This is to be shared on daily briefings to highlight the areas with special instructions for upcoming guest reservations.

I will analyze market data and highlight trends for strategic decisions, track and establish pick-up trends, occupancy history and market segment development to facilitate the forecasting process. Act proactively to identify weak periods and opportunities to stimulate business and always seek opportunities to further generate and drive business. I will design and create packages or promotions to meet the direct business demands and according to the resort requirements.

I will ensure all Reservations Sales Agents are conversant in property facilities, rates, packages, promotions and availability status as per IHQ and LQA quality assurance standard

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